Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 17, 2015 at 6:02 pm #537530
    Yoolia

    Hi,

    today I noticed that the language switcher had disappeared after the last update. I was able to activate it again, but I noticed that the menu is broken now. I get a random selection of pages as menu. If I go to the menu settings in English for example and select at the menu settings at the bottom for Theme location the option: LE PURE Main Menu then I get the English menu, but in all languages. If I also select it in the German version, then the German version will override and the menu is in German in all languages. If I select nothing there, then I get 2 lines of random pages as the menu.
    Please look at this as soon as you can, as this is a big problem for our site as the pages can’t be accessed through the menu.

    Kind regards,
    Julia

    November 18, 2015 at 9:04 am #537885
    Rikard

    Hi Julia,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    November 18, 2015 at 10:14 am #537928
    Yoolia

    Hi Rikard,
    please find them attached.
    Thank you,
    Julia

    November 18, 2015 at 7:06 pm #538482
    Yoolia

    Hi Rikard,

    it seems you have already made some changes, as some of the languages are working again (English and French). However there are still important errors in the other languages.
    In German it lists a menu item from the English menu (Science), when it should say “Methodologie”. In Spanish it includes a product page in English and in Italian it includes all English product pages.

    Could you please let me know, what you have been able to find out and fix so far and what the plan is for the remaining errors? In case this will take longer, can you please provide the previous version of the Theme so we can go back to an older version (and disable the automatic update) until this can be fixed. We are afraid that this will negatively affect our reputation and people’s confidence in our site to make online orders. We are currently contacting with many premium retailers, who view our website and their first impressions are very important for us.

    Thank you and we are waiting for an update,
    kind regards,
    Julia

    November 20, 2015 at 8:33 pm #539909
    Yoolia

    Hi Rikard,

    we are still waiting for an answer. Our menus are still broken and many sections of the website cannot be accessed. It is affecting the reputation of our business.

    Please give us some feedback on the possible error and what your short term and mid term suggestion is. If it means, we have to install a previous version of the theme we can do that, but I would need the appropriate version and would like to do that after knowing if you have identified the problem.

    It’s been 3 days now, and I understand that you have a lot of work, but I need a feedback here.

    Kind regards,
    Julia

    November 24, 2015 at 11:59 pm #542062
    Yigit

    Hey!

    Sorry for the late reply Julia.
    I have already replied you here – https://kriesi.at/support/topic/error-in-the-menu/#post-541830
    Closing this one. Let us continue there.

    Cheers!
    Yigit

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Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘URGENT – Multi-language menu broken after last Enfold update’ is closed to new replies.