Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 26, 2015 at 5:19 am #524629
    dinhgilbert

    Hello
    Few days ago, i contacted you guy with an old ticket (closed) regarding my sites stop working, after Bluehost took a lot of time to figure out related the theme, i don’t know why any update i never know, last time just made update. I hope you can help this out, i also copy what Bluehost said

    • This topic was modified 9 years ago by dinhgilbert. Reason: forgot user
    October 26, 2015 at 7:37 am #524675
    Basilis

    Hi dinhgilbert!

    Please update your WordPress site to latest version

    Best regards,
    Basilis

    October 26, 2015 at 3:14 pm #524930
    dinhgilbert

    I don’t know why you asked for update new wp version, the site bestwebhostingcompanies.org just update on 10/23. Now i click on re-install and all different theme, then i back to your theme and i harm the site, can’t log on wp any more. What should i do. it’s totally theme caused.

    October 26, 2015 at 3:30 pm #524940
    Yigit

    Hey!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    If that does not help, please post FTP credentials here privately and we will look into it

    Regards,
    Yigit

    October 26, 2015 at 6:07 pm #525114
    dinhgilbert

    Hello,
    After i chat with my host provider, they increased the memory, and they said “the problem is with the theme and I dont see how increasing the memory would help that error. It looks like its a programming error”
    I am really frustrated about this, I am not an expert, i try to do thing simple and normal, but when the issue happened, back and forth between hosting Bluehost and the Enfold theme, i am highly appreciate your help me out this issue, i really don’t know how to do, can’t log on the wp admin, and Bluehost said if i want to log on they must change the theme, then i can log on. Please please help me out.
    Thanks very much

    October 26, 2015 at 6:14 pm #525120
    Yigit

    Hi!

    Please post FTP credentials here privately and we will look into it.
    And for your host provider’s information, exhausting your PHP memory limit could cause internal server error :)

    Cheers!
    Yigit

    October 26, 2015 at 9:36 pm #525189
    dinhgilbert

    Thanks very much for your help, i put ftp on privately, i understood this time the support team in Bluehost not did as i expected, they took weeks to figure out the problem, then ended up nothing. Very much thanks again for your help.

    October 27, 2015 at 4:43 pm #525587
    Yigit

    Hi!

    I overwrote the theme files and it fixed the issue. Please review your website now.

    Regards,
    Yigit

    October 27, 2015 at 11:39 pm #525838
    dinhgilbert

    Thanks, the site bestwebhostingcompanies.org work now, but all my sites really slow, and the site http://productrecommend.org/ still not work, it may have the same issue with bestwebhostingcompanies.org, could you please help me to overwrite the theme files on this site same way you just did, please. Thanks so much. You are my hero and always last hope. :)

    October 28, 2015 at 5:49 pm #526322
    Yigit

    Hey!

    Please review your website now :)

    Best regards,
    Yigit

    October 28, 2015 at 7:00 pm #526352
    dinhgilbert

    Oh, awesome.. You are my hero all the time. Big big thank you for that..

    October 28, 2015 at 9:07 pm #526388
    Yigit

    Hey!

    You are welcome Dinhgilbert, always happy to help :)

    Cheers!
    Yigit

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  • The topic ‘The theme (Enfold) error’ is closed to new replies.