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Viewing 18 posts - 1 through 18 (of 18 total)
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  • October 23, 2015 at 9:25 am #523528
    earthdog

    I have purchased enfold almost one year back.

    My 12 month period is expiring soon. Now what?

    I have to buy full license again in order to be able to download updates? I see no option in themeforest to extend my license with a reduced price or anything else.

    Also themeforest account is the only way to download new versions?

    I hope your policy is not to buy the theme again!!!

    October 23, 2015 at 9:32 am #523541
    Yigit

    Hey Earthdog!

    First of all, if there is such policy, that is Envato’s policy as purchase and download processes are managed by them and not ours :)

    Secondly, i still have the items i purchased more than a year ago in my profile’s downloads section. They recently limited support on the items but updates are not limited as far as i know. Please see here for more information – http://themeforest.net/page/item_support_policy

    Only place to download the theme is from ThemeForest but you can insert your API key in Enfold theme options to receive auto updates – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    October 23, 2015 at 9:40 am #523548
    earthdog

    So what you say is that i can download the latest version indefinetly and i can have lifetime support from this forum which obviously is not going to lock me out in 4 months. Correct?

    Probably in 4 months i will not be able to use the support section in themeforest, which i havent used even once..correct?

    October 23, 2015 at 10:23 am #523565
    Yigit

    Hi!

    You will not be able to start new threads on our forum as well but you will be able to read posted ones. We are hoping that this rule will change or Envato will allow authors to choose to provide support their own way, like it was before. We would like to keep our support policy the way it was and let Envato know about it already :)

    Cheers!
    Yigit

    October 23, 2015 at 10:31 am #523571
    earthdog

    Oops! So you will disable me here also?

    And what is the price for renewal? The same as buying it again? !!!

    October 23, 2015 at 10:34 am #523575
    Yigit

    Hey!

    I guess it will be $41.30. You can contact Envato support here – https://help.market.envato.com/hc/en-us/requests/new and let them know about concerns.

    Regards,
    Yigit

    October 23, 2015 at 10:41 am #523583
    earthdog

    Where did you see the 41?

    In themeforest page of enfold there is no option for support only..

    59$ for 6 months and 76 for 12….. how can i see the 41?

    October 23, 2015 at 10:51 am #523592
    Yigit

    Hey!

    It shows up when you click on Enfold page “Get it now and save up to $23” – http://i.imgur.com/Nm6q96j.png

    Best regards,
    Yigit

    October 23, 2015 at 11:21 am #523626
    earthdog

    Nope! Is you click and continue the total is 76 because you buy the theme..

    Take a look at this reply from envato moderator.

    It seems to me that i could and should have continued FULL access to your forums. Why shouldn;t i?

    October 23, 2015 at 11:35 am #523640
    Yigit

    Hey!

    I think so too but as i said earlier, we are not the decision makers here unfortunately, Envato is and again, i believe it would be the best if you contacted them :)

    Best regards,
    Yigit

    October 23, 2015 at 11:36 am #523643
    earthdog

    Forgot the link!

    I did contact them and their reply imply that you are not obligated to restrict me here in this forum…

    October 23, 2015 at 11:38 am #523645
    earthdog

    https://forums.envato.com/t/how-i-renew-my-theme/13206

    October 23, 2015 at 11:53 am #523658
    Kriesi

    Hey!

    The link you posted has no answer from anyone who works at envato. If someone from envato says that we dont have to limit support to the support period we wont do it :)

    But until now I haven’t read anything that indicates that this is true. Every official answer from envato until now, was that we have to play by their new rules, and that everyone who does not is jeopardizing their relationship with envato.

    So truth to be told, I can’t imagine that the x-theme guys will ignore the envato ruling and simply offer support after that 6 month period, since envato could (and probably would) force them to comply.

    As was said in the marketplace forum thread: right now I wouldn’t worry to much about it. There is still a long time until this affects any customers and everything might change until then. You will also always be able to read the forum and get access to updates, so more often than not I think you wont need any support after 6 months…

    Cheers!
    Kriesi

    October 23, 2015 at 11:57 am #523663
    earthdog

    I fully understand your position and i have already send official ticket to them.

    It sucks though.

    My period expires in 4 months and unfortunately i had little time in playing with your theme so i wil ldefinately need your forum help.

    We will see from their answer.

    October 23, 2015 at 12:01 pm #523670
    Kriesi

    great, let me know what they tell you, maybe they have already changed their mind and I wasn’t aware of it :)

    November 2, 2015 at 3:27 pm #528532
    earthdog

    This is my correspondent with them..

    I think that there is up to you to leave me having full forum access..

    November 2, 2015 at 5:10 pm #528641
    Kriesi

    Hi!

    I will have to check with them again I guess :P
    In one sentence he says its up to me and the immediate sentence right after says “to continue support you would need to purchase another extension”

    Does not make sense to me -_-

    November 2, 2015 at 8:26 pm #528777
    earthdog

    That’s what i thought mate.

    Thank you for looking into this.

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  • The topic ‘Purchased enfold one year ego. Now what? i have to buy again?’ is closed to new replies.