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Viewing 11 posts - 1 through 11 (of 11 total)
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  • October 16, 2015 at 10:58 pm #520321
    designbyjm

    I am running Enfold on a WordPress Multisite and have cloned the assets for the plugins and theme into a new site within the network but the LayerSliderWP isn’t allowing me to import sliders. Any suggestions on how to fix this?

    Its also not allowing me to create a slider from scratch.

    October 18, 2015 at 7:40 am #520534
    Rikard

    Hi designbyjm,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    October 19, 2015 at 5:10 pm #521055
    designbyjm

    Admin details added to the Live site.

    October 20, 2015 at 2:28 pm #521686
    Andy

    Hey!

    go into your caching plugin’s settings and switch off caching. Deactivate all your plugins and then clear browser cache and hard refresh a few times.
    Hope this will help!

    Cheers!
    Andy

    October 27, 2015 at 5:20 am #525317
    designbyjm

    We tried disabling all plugins, clearing the cache, switching off the cache and even the Screen Options isn’t working.

    October 28, 2015 at 9:10 am #525944
    Rikard

    Hi,

    Not sure what is going wrong there, could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    November 1, 2015 at 7:21 pm #528159
    designbyjm

    Yep we have tried that as well. No luck.

    November 3, 2015 at 6:08 am #529009
    Ismael

    Hi!

    The ZipArchive php class is disabled. Please ask your hosting provider to enable it.

    Cheers!
    Ismael

    February 13, 2016 at 4:05 am #582602
    designbyjm

    We have installed the ZipArchive class and still no change. Please advise.

    February 17, 2016 at 3:35 pm #584777
    Andy

    Hi!

    very weird, as it is working fine for thousands of customers and I on my end as well. Something must cause it especially on your end. There still might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/. Overwriting theme files might not be enough.

    Cheers!
    Andy

    February 17, 2016 at 4:43 pm #584829
    designbyjm

    We have actually rolled back to a previous version of the theme and have gotten everything to work. It doesn’t seem to like working with multiple uses of the theme and plugins within a multi-site environment.

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