Since update to newest Enfold Theme version Fatal Error - Support

Viewing 9 posts - 1 through 9 (of 9 total)

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October 6, 2015 at 9:02 pm #514738

beingwithbyronkatie
Participant

Hi, since update to the latest Enfold Version, the WPML Plugin causes an Fatal Error.
When I deactivate the plugin, I can’t display full-slider.
Thanks for support.

October 6, 2015 at 9:33 pm #514774

Basilis
Inactive Moderator

Hey beingwithbyronkatie!

Please do contact WPML who will help you with any issues.
I am sorry but we do not provide support for third party plugins

Regards,
Basilis

October 6, 2015 at 9:35 pm #514776

beingwithbyronkatie
Participant

Yes I know. I was hoping that you have also a solution for this. WPML is overloaded with Support Tickets and waiting time is looooong.
Thanks for your fast reply.

October 6, 2015 at 9:56 pm #514798
beingwithbyronkatie
Participant
I just tried Twenty15 Theme from WordPress and there is no problem.
Could it be also a theme problem that has to do with WPML?
Thanks, Chris
- This reply was modified 9 years, 1 month ago by beingwithbyronkatie.
October 7, 2015 at 8:23 am #514975

Rikard
Keymaster

Hi Chris,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply. You could try to overwrite all theme files with a fresh copy from your Themeforest account via FTP to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/

Thanks,
Rikard

October 7, 2015 at 9:16 am #515027

beingwithbyronkatie
Participant

Thanks for your fast reply!

October 7, 2015 at 11:13 pm #515497

Josue
Inactive Moderator

Hey!

Access provided doesn’t work, please check.

Regards,
Josue

October 8, 2015 at 9:53 am #515661

beingwithbyronkatie
Participant

Hey Josue, sorry … now it’s working with the same login data.
Regards, Chris

October 9, 2015 at 6:28 am #516168

Rikard
Keymaster

Hi Chris,

Login is working now, thanks. On what page are you trying to use the Full Width Slider?

Best regards,
Rikard
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