Viewing 30 posts - 1 through 30 (of 32 total)
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  • October 6, 2015 at 8:58 pm #514734
    cassiapv

    Hello,
    Developed a website with Enfold and I’m having trouble on the menu, it does not accept the settings on the page order, how to solve this problem?
    Can you help me? The website is: gtaseguranca.com.br

    cassia Vieira

    October 6, 2015 at 9:02 pm #514739
    Yigit

    Hi Cassia!

    Please refer to this post – http://kriesi.at/documentation/enfold/enfold-menu-item-limit/
    If that does not help, please create a temporary admin login and post it here privately.

    Best regards,
    Yigit

    October 15, 2015 at 11:09 pm #519615
    cassiapv

    Thank Yigit, but did not solve my problem, what I need is that the pages appear on the menu in the order that I have set them. Privately send login and password.

    Thanks,

    cassia Vieira

    October 16, 2015 at 10:45 am #519769
    Rikard

    Hi,

    I get a 403 error when trying to access the WP login page, could you post the correct login page please?

    Best regards,
    Rikard

    October 19, 2015 at 7:40 pm #521153
    cassiapv

    The login is correct.

    October 19, 2015 at 10:45 pm #521233
    Basilis

    Hi!

    http://gtaseguranca.com.br/wp-login.php?redirect_to=http%3A%2F%2Fgtaseguranca.com.br%2Fwp-admin%2F&reauth=1

    gives us a 403 error, we can not login.
    That is what Richard means

    Best regards,
    Basilis

    October 20, 2015 at 1:47 am #521284
    cassiapv

    Hello, I can log in with that username and password. Did another user credentials.
    The user I have to do is a regular user? I access the wordpress dashboard and do you, is it?

    Thank you for your patience,

    cassia Vieira

    October 20, 2015 at 3:56 am #521316
    Dake

    Hi!

    It’s less to do with the credentials and more to do with getting a 403 upon loading http://gtaseguranca.com.br/wp-login.php.

    Do you have any security plugins enabled? If so, please disable them temporarily.

    Best regards,
    Dake

    October 20, 2015 at 4:09 am #521318
    cassiapv

    Ok. I desabled the plugins.

    Cássia Vieira

    October 20, 2015 at 4:25 am #521327
    Dake

    Hi!

    I’m still unable to access your backend. Have you tried contacting your host to see if this is an issue on their end?

    Regards,
    Dake

    October 27, 2015 at 3:35 pm #525516
    cassiapv

    Good Morning,
    My site already published is giving error, saying to buy the original theme on Themeforest, it is the third time this has happened at the same site, the last time me you told me a procedure to do, where I was replacing the files and I I did. What is going on? site: gtaseguranca.com.br

    cassia Vieira

    October 27, 2015 at 3:45 pm #525526
    Yigit

    Hi!

    According to this site – http://downforeveryoneorjustme.com/, your website is currently down. Can you please check the link once again?
    If you replaced all theme files and removed demo version, such error should not appear.

    Regards,
    Yigit

    October 27, 2015 at 5:52 pm #525690
    cassiapv

    Hello, The site is in the air again, you can check me The issue error asking to buy the theme and tb the issue of menu? It has been released international access on the site. Grateful for your patience, cassia Vieira.

    October 27, 2015 at 5:54 pm #525694
    Yigit

    Hi!

    If you do not mind, please post FTP credentials here as well and upload the latest version of enfold.zip on your server and tell us where, just in case we need to re-install the theme :)

    Regards,
    Yigit

    October 27, 2015 at 6:15 pm #525715
    cassiapv

    Hi,
    FTP credentials are private. My downloaded from Themeforest file is on another computer that is defective :(
    I can with my Themeforest account to download it again? You want me to send the e-mail subject of payment confirmation? Thankfully, cassia Vieira

    October 27, 2015 at 6:21 pm #525726
    Yigit

    Hi!

    You can simply download from ThemeForest again and upload only enfold.zip file to your server and tell us where and we will look into it :)

    Best regards,
    Yigit

    October 27, 2015 at 10:37 pm #525826
    cassiapv

    Hello,

    Done procedure.

    October 28, 2015 at 5:50 pm #526323
    Yigit

    Hey!

    I am getting “Could not determine current path.” error when i try to connect to your server. Can you please check the path and FTP credentials again?

    Regards,
    Yigit

    October 28, 2015 at 6:50 pm #526346
    cassiapv

    In private

    October 28, 2015 at 6:56 pm #526349
    cassiapv

    When I send the message is automatically adding http: //

    November 3, 2015 at 8:03 pm #529602
    cassiapv

    Hello, Must solve the problem of my site? Managed access?

    Thank you,

    Cássia Vieira

    November 5, 2015 at 5:57 pm #531037
    Andy

    Hi!

    I can’t access your ftp account. Make sure login credentials are correct.

    Try to delete all theme files via FTP by yourself and afterwards install the fresh copy from your themeforest account.

    Regards,
    Andy

    • This reply was modified 9 years ago by Andy.
    November 6, 2015 at 2:52 pm #531454
    cassiapv

    Hello, please see the data in private.

    November 10, 2015 at 5:45 pm #533496
    Andy

    Hi!

    seeing “Enfold(shared on wplocker.com)” in your backend is an interesting thing.
    As already said: please completely delete all theme files via ftp and then install a fresh copy from your themeforest account by yourself. Let us know when you are done with it.

    Best regards,
    Andy

    November 23, 2015 at 6:11 pm #541076
    cassiapv

    Please, see the private

    November 23, 2015 at 7:06 pm #541121
    cassiapv

    Hello I did risked the procedure, deleted any theme via FTP and put a new copy. The problem continues. Awaiting reply please cassia Vieira

    November 26, 2015 at 4:53 am #542842
    cassiapv

    Hello, Already solved the problem of the error on the site, but the menu can not solve, already edited the .htaccess file and gave 500 error on the site, I have to solve it urgently, can you help me? I’ve talked to my server and they did tests, the error is not related to them. Thank you for your patience, Cassia

    November 26, 2015 at 11:28 am #542997
    Yigit

    Hi!

    Can you please update the theme manually via FTP – kriesi.at/documentation/enfold/updating-your-theme-files/? You are currently using an older version of the theme.

    Regards,
    Yigit

    November 27, 2015 at 3:55 am #543464
    cassiapv

    Hello, Already updated the theme. They can help with the menu now?
    Thanks, cassia Vieira

    December 1, 2015 at 12:51 pm #545112
    Andy

    Hey!

    make sure to choose the specific menu you want to edit in Aparencia->Menus->”Selecionar um menu para editar:”.
    You are using a caching plugin, which might cause the issue. Go into you caching plugin’s settings and choose to swtich off caching. Afterwards deactivate this and all other plugins, to check if one is causing this issue. Then clear browser cache and hard refresh a few times.

    Cheers!
    Andy

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