Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 2, 2015 at 1:51 pm #512793
    leegillett

    Hi – purchased Enfold theme this morning and installed it at http://www.gillettcladding.co.uk – although I can log into the wordpress admin area, I just get a blank white page at http://www.gillettcladding.co.uk , and the theme options within the admin area do no show at all.

    October 2, 2015 at 1:54 pm #512797
    Yigit

    Hi leegillett!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Best regards,
    Yigit

    October 2, 2015 at 2:00 pm #512800
    leegillett

    Thanks Yigit. I have just asked them and await their response. I suspect this will not be possible on a shared hosting system such as the one I use though.

    October 2, 2015 at 2:03 pm #512803
    Yigit

    Hi!

    If that does not help, please let us know and we will assist you further.
    We will keep the thread open and wait to hear from you :)

    Regards,
    Yigit

    October 2, 2015 at 3:24 pm #512862
    leegillett

    Hi Yigit

    Answer from my hosting company is as expected: “Hello Lee. Shared hosting is not configurable, as resources are pooled between all customers. As such, resources are not fixed, but can fluctuate depending on the number of sites using the resources, especially at peak times. If you want to modify server settings, install additional modules, or allocate more resources to your site(s), then you need to upgrade your account to a VPS or Dedicated Server, and move the site and any associated services (databases, email etc) to that so that it will not impact any other customers.”

    Anything else we can do?

    Thanks for your help.

    October 2, 2015 at 3:43 pm #512873
    Yigit

    Hey!

    Do you mind posting FTP access here privately so we can check if issue is caused by something else?

    Regards,
    Yigit

    October 2, 2015 at 4:02 pm #512882
    leegillett

    OK – done!

    October 2, 2015 at 4:08 pm #512889
    Yigit

    Hey!

    I am currently getting “Internal Server Error” on your website. Can you please check in with your hosting company?

    Cheers!
    Yigit

    October 2, 2015 at 4:16 pm #512894
    leegillett

    Hmm that’s strange. Couldn’t have been caused by anything you did I guess Yigit? :-). I have asked the hosting company to investigate for me and will get back to you asap. Thanks

    October 2, 2015 at 4:34 pm #512901
    Yigit

    Hi!

    I do not think so. I only turned on debugging mode – https://codex.wordpress.org/WP_DEBUG and went to check your site and saw the error and then i undid the changes :)

    Regards,
    Yigit

    October 2, 2015 at 4:37 pm #512904
    leegillett

    While I am waiting for my hosting company to respond I checked the cgierror.log file and these are the recent entries:

    (process:33477): GLib-WARNING **: getpwuid_r(): failed due to unknown user id (384889)

    (process:35362): GLib-WARNING **: getpwuid_r(): failed due to unknown user id (384889)

    (process:37413): GLib-WARNING **: getpwuid_r(): failed due to unknown user id (384889)

    (process:40671): GLib-WARNING **: getpwuid_r(): failed due to unknown user id (384889)

    (process:41769): GLib-WARNING **: getpwuid_r(): failed due to unknown user id (384889)

    (process:61505): GLib-WARNING **: getpwuid_r(): failed due to unknown user id (384889)
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted
    zend_mm_heap corrupted

    October 3, 2015 at 10:56 am #513125
    leegillett

    Hi Yigit,

    Not sure if you did anything, but all seems to be working fine now :-)

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