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  • #510867

    Our shared mail server has been flagged as spam by Gmail. All contact form emails are going directly into the Spam folder because of the server. We need to change to SMTP to avoid this happening. I have tried three different SMTP plugins and all of them fail. The last one I tried was Wp-Mail-SMTP. It displayed a failed report but I’m not understanding why it’s failing. All Gmail settings are correct as well as email and password.

    Part of error message:
    [“authenticate”]=>
    string(35) “SMTP Error: Could not authenticate.”
    [“connect_host”]=>
    string(43) “SMTP Error: Could not connect to SMTP host.”
    [“data_not_accepted”]=>
    string(30) “SMTP Error: data not accepted.”

    I’m running WP 4.2.5, Enfold 3.2.3.

    Thanks for any insight into the issue.

    #510880

    Hey CYYoga!

    It looks like your SMTP login credentials are not correct. Double check for typos and contact your hosting provider to let them know about this.

    Best regards,
    Elliott

    #510977

    The login credentials are correct. I tried this plugin with another theme on a different site, same credentials, and it worked fine.

    #511241

    Hi,

    Can you please check if the issue persists with the default WordPress theme activated (on that site)?

    Regards,
    Josue

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