Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 28, 2015 at 6:24 pm #510345
    jamesf1989

    Hey,

    For a while now, my “Advanced Layout Editor” button hasn’t been working. More specifically, I click the button but no window appears, and a # symbol is added onto the end of the URL bar in my browser (if that helps at all).

    I’ve tried disabling all my plugins and trying a different browser but the error still happens. I’m using the most up-to-date version of WordPress (4.3.1).

    Any help?

    Thanks!
    – James.

    September 28, 2015 at 6:54 pm #510356
    Dake

    Hi jamesf1989!

    May we have temporary admin access to your website so we can test the advanced layout editor on our end?

    Best regards,
    Dake

    September 29, 2015 at 12:10 pm #510693
    jamesf1989

    Sure Dake! I’ve added it in the private content section of this reply.

    Thanks!
    – James.

    September 29, 2015 at 7:40 pm #510953
    Andy

    Hey!

    you are using a very old version of the theme (Enfold v2.6.2.), which is causing this issue. Please upgrade to Enfold v3.3.2. Make sure to have a backup, just in case.

    Regards,
    Andy

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