Viewing 15 posts - 1 through 15 (of 15 total)
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  • September 20, 2015 at 3:42 pm #506028
    hotelakelei

    hi,

    after updating the whole page (DE / IT / EN) to the current version (I always try to keep the site up-to-date with latest updates), the pages are showing some greater problems in visualization of the layered slider on the frontpage. the german (primary page) seems to run nearly OK – there’re only a few minor issues to resolve. but having a look at the other both shows another situation. only the text ist displayed, images and background is missing. further scrolling down there pictures aren’t shown, too.

    could you offer any assistance to get this issues fixed?

    the page is running on the latest wordpress version.

    thx,
    manuel

    September 20, 2015 at 7:11 pm #506087
    Basilis

    Hey hotelakelei!

    How you updated? With the automatic updater?

    Cheers!
    Basilis

    September 20, 2015 at 7:13 pm #506089
    hotelakelei

    hoi!

    yes. the feature in enfold settings.

    manuel

    September 21, 2015 at 8:04 am #506247
    Rikard

    Hi,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 21, 2015 at 8:32 am #506262
    hotelakelei

    OK – see the login-details in private content…

    thx
    manuel

    September 21, 2015 at 11:45 am #506350
    Rikard

    Hi,

    Not sure what’s going on there, could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    September 21, 2015 at 12:39 pm #506374
    hotelakelei

    hoi Rikard,

    thanks for your input.

    I tried but failed – nothing changed after uploading the theme via FTP. any further idea?

    BR
    manuel

    September 22, 2015 at 7:00 am #506794
    Ismael

    Hi!

    I checked the other languages in the site and it looks OK. The images are there including the layer sliders and the background. It must be a cache issue.

    Regards,
    Ismael

    September 22, 2015 at 7:54 am #506806
    hotelakelei

    hi Ismael,

    thanks for having a look on it.
    actually it seems to be running. after I copied the regarding modules and cleaned the cache in both other languages the layered slider appeared again. only the intro seems to be streched and one layer won’t be shown – when you have a deeper look into the layered slider module you can see the preview of the whole slider which is displayed slightliy different.

    BR
    manuel

    September 22, 2015 at 11:10 am #506907
    Rikard

    Hey Manuel,

    Not sure if you need any more help on this? If clearing the cache worked partially there’s most likely some left causing problems. Please let us know if you should need any more help.

    Regards,
    Rikard

    November 23, 2015 at 11:08 pm #541249
    hotelakelei

    Hi Guys!
    the problem seems still unsolved on the website. the first slider doesn’t look how it should. when going through the page, layerslider WP starts automatically (what it should) – but the first slider seems to be stretched and the animation doesn’t shows all implemented items. when the show starts in the second loop, everything looks great.

    In the meantime I updated layerslider WP to its latest stable version. I tried to change slider / picture / animation … the problem is always still the same – first picture shows stretched.

    Thanks for your support.

    BR
    manuel

    November 26, 2015 at 10:10 am #542939
    hotelakelei

    hello …

    is anybody working on this issue?

    BR

    December 1, 2015 at 3:18 am #544954
    Ismael

    Hey!

    I’m sorry for the delay. I checked the site on every language version but we can’t reproduce the issue. The slider looks the same on every language. Could you please provide a screenshot so that we can have a better understanding of the problem? Use imgur or dropbox.

    Regards,
    Ismael

    December 2, 2015 at 4:32 pm #545947
    hotelakelei

    Hi Ismael,
    attached you’ll find a link where you can download a PDF file which Shows on the first page the view with error, second right view.

    Thanks,
    manuel

    December 4, 2015 at 2:38 pm #547015
    Andy

    Hey!

    try to deactivate all plugins, to check if one is causing this issue and let us know about your results. Are we allowed to deactivate all your plugins temporarily by ourselves as well for testing purposes?

    Try to delete the layer in question and rebuilt it afterwards.

    Best regards,
    Andy

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