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Posts
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Hi,
I’ve tried troubleshooting some problems I’ve had with Avia within Enfold. @Yigit has been helpful at suggesting some solutions, but none so far work.
The problem is this: I go in to edit my front page. The Avia layout builder displays my available elements (Layout, Content, Media) BUT the section under, where I expect to see the current elements on my page displays a continuous loading icon. Nothing ever loads. When I first saw this and waited, I pushed “Publish” in hopes that this would refresh. Big mistake. Now the page is down (except for the header and footer).
Troubleshooting already attempted:
-Deactivated all plugins. This did not solve the problem.
-Upgraded to version 3.3.2. This did not solve the problem.
-Insert a piece of debug code onto the functions.php file. This did not solve the problem.My site has been down for nearly 8 hours. I desperately need the site back up and running. Please help as soon as possible.
Thanks,
MichaelThe latest:
I’ve dragged and dropped a new element onto the ever-loading panel, a full screen slider. I loaded the slider with 5 pics, it works fine. I published. The new slider shows up. I tried to restore to a previous revision of the site – one i KNOW worked. Went to edit again – and the old problems resurfaces. I believe this means that there is something in the old content – BUT I WANT TO AVOID BUILDING THE SITE FROM SCRATCH. Mostly because I don’t know what all was there. PLEASE, somebody from @Kriesi ASSIST ME.
Please.
Thanks,
MichaelHey Michael,
If you can provide us a working FTP login, we will solve the issue. Without it, it does not seem possible as your website throws permission errors.
Cheers!
Yigit@Yigit — see below
I think I am in this same boat. Started a new topic.
https://kriesi.at/support/topic/content-disappears-from-avia-layout-builder-on-saveupdate/
Need help desperately.
@Yigit — See below — I’m still having some functionality issues.
Hey!
@SmoovP: Glad the advance layout builder is now working on your installation. It’s probably a cache issue.
@mbroooshkey: Aside from the ftp login credentials, we also need to access the dashboard to test the advance layout builder. Please post those details here as well. I tested some of the login credentials you provided on the previous post but they are not working.Also, try to check the Settings > General panel. Make sure that the url in the WordPress Address (URL) and the Site Address (URL) fields are completely the same.
Best regards,
Ismael@Ismael
—additional info
Hey!
I test the pages and I can see the preview without any issue:
http://www.martinecafe.com/?page_id=631&preview=true
http://www.martinecafe.com/?page_id=631&preview=trueIs this happening when you are logged in as “Support9x73” which has an editor role?
http://www.martinecafe.com/wp-admin/users.php
Regards,
Ismael
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