Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 2, 2015 at 10:55 pm #497394
    kyle123

    Hi there,

    I’m trying to finish my integration with Awesome Support and ran into an issue that I can’t figure out an answer to. Specifically I’m hung up on this step https://getawesomesupport.com/documentation/awesome-support/ticket-details-page-template/. I want to be able to customize the page using the builder to keep it consistent with my other pages, but I’m not sure how to go about it. Any tips for me?

    Thank you!

    September 2, 2015 at 11:27 pm #497403
    Yigit

    Hey kyle123!

    Please see – http://kriesi.at/documentation/enfold/use-the-layout-builder-with-any-post-type/

    Cheers!
    Yigit

    September 2, 2015 at 11:31 pm #497407
    kyle123

    Thanks, I came across that, but I’m still a little lost. I can add this to my function file, then I sub in wpas_single_ticket(). Then what?

    September 3, 2015 at 12:06 am #497425
    Yigit

    Hey!

    What is the name of your post type? Please replace it with ‘post’ in the code

    Cheers!
    Yigit

    September 3, 2015 at 5:48 pm #497848
    kyle123

    Post type is Ticket. I’ve added it, but now where do I go to actually edit the builder that this post type will use?

    Thanks!

    September 3, 2015 at 5:51 pm #497854
    Yigit

    Hi!

    Please create a new post with your post type and Advanced Layout Builder should be enabled

    Cheers!
    Yigit

    September 3, 2015 at 5:56 pm #497861
    kyle123

    I don’t create these posts however, they are auto-created by WordPress when a user submits a ticket. Therein lays the problem. I want to define the template for this post type to use when WordPress auto generates it.

    September 4, 2015 at 11:48 am #498258
    Josue

    Hi!

    You won’t be able to use the Enfold builder (ALB) to create a singular post template (single-ticket.php), it needs to be written in HTML. One thing you can do is create a Page (with ALB) as a model and use the generated HTML source for the post template, for example, the code of a typical Color Section looks like this:

    <div id="av_section_1" class="container_wrap alternate_color">
<div class="container">
                ...
</div>
</div>

    Regards,
    Josue

    September 4, 2015 at 7:06 pm #498564
    kyle123

    Thanks Josue. After much experimenting and reverse engineering I was able to create the one-off page template that I needed by hard-coding it. It took a while, but I got it.

    Thanks!

    September 4, 2015 at 8:35 pm #498588
    Josue

    You are welcome, glad you managed to pull it off :)

    Regards,
    Josue

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