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Upon editing a text box on the UPPER half of the homepage, when the changes are saved and the website is viewed, the changes are present but everything on the bottom half of the website is missing, only the footer remains. Had to revert back to a previously saved revision to restore all the webpage content.
Upon editing a text box on the LOWER half of the homepage, the changes are not even saved, however no content is lost.
Interestingly, clicking “save” within the text boxes acts differently on the bottom half of the page than on the top half of the page. On the bottom half “save” does not automatically exit me from the editing box, I have to click the “X” in the top right corner to exit. On the upper half of the page clicking “save” automatically closes the editing window.
So, in summary, the top few text boxes on the webpage can be edited, but I lose everything below it. The bottom few text boxes cannot save the edits, but nothing is lost in the attempt. Thought this might be a server memory problem since I had been working in it a while today but this is my current available memory… Memory: 16.35 of 256 MB (6%) The website is displaying properly live since restoring a previous version, I just cannot edit anything. It was working fine until this afternoon, no new plug-ins have been added.
Any thoughts?
Thank youJust an update to yesterdays issue. Tried it again today, as sometimes time is the best medicine, but the same issue persists. The website, page, and the log-in credentials are in the private section below. The problem only occurs on the one page using the Advanced Layout Editor. I can edit pages using the default editor without issues. This problem began saturday afternoon. I made edits in the morning without a problem. No new plugins were added. I have insured all of my tags were closed. Memory is not an issue.
To recreate issue #1, edit some of the text in the text box that begins with “As the name indicates……” and save the changes. Then “preview changes” (I ask please do not “update” because then the broken version will be live and I will have to go back and try to find the proper previous revision). You will notice that the changes were made but there is NO website content beneath that section you just edited except the footer. If you scroll through my previous 18 “updated” revisions, you will see when the problem occurred the entire code for the bottom half of the website was wiped clean away. So the missing website content below the text is not just being hidden, it is being actually DELETED if an update is made after editing a text box.
To recreate related issue #2, try editing a text box lower on the page and click “save”. You will notice it does not automatically close the window as with higher up text boxes, you will have the click the X in the top right corner. Then “preview changes” (again, please do not “update”), you will notice that the changes were NOT installed nor was website content below the text deleted as in issue #1. It is as if the “save” button on these text boxes lower on the website are not doing anything at all.
Thank you for your help.
Hi,
I see that you are using a lot of markup in that page, try to find any open html tags in the area before that which is not being saved as that is the likely cause of it.
Best regards,
RikardThank you. Open html tags was my first thought as well and so that was thoroughly inspected and tested before writing to you. A few things make me think it is something deeper than my html markups.
1. The area that seems to be the problem area (since it is the last area that edits cause content below it to disappear, and is also the last area that the “save” button even works), is the text box beginning with “As the name suggests…” . This ENTIRE text box section can be completely DELETED and even the act of deleting it STILL causes all other webpage content below it to go missing as well. So if it was HTML language in the text box, deleting it should solve the problem, but it does not.
2. I can copy and past the code from that area using the “browse previous versions” function from a time when edits could be made and the error still occurs. Version August 29, at 11.25 am is when you will see the bottom half of the website first disappeared after making a simple edit.
3. The website currently runs perfect live with its current markups. It is only when I try to edit anything that the issues arise. If there was a problem with the current HTML tags wouldn’t the live site be broken?
Any other ideas? If you do test anything, again I would ask that you only “preview changes” instead of “update” as to not break the live version of the site until we know for sure the cause of the problem. I am sure the problem will turn out to be something basic, but I am completely out of ideas. This has been the best theme I have ever used and have not had any issues until now.
Thank you for your help.
Hi,
It’s not necessarily the text block which is not working properly that is the problem, it can come from somewhere higher up on the page as well. Browsers are usually pretty good at handling unclosed markup so the frontend will most likely not break because of it, the builder is a bit more sensitive though.
Could you try to activate debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/ and then copy/paste the shortcode to a new page to see if you get the same problems there as well?
Thanks,
Rikard
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