Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 21, 2015 at 9:47 am #491215
    lkarrer

    Hi

    I have an issue with cropped images in the portfolio.

    We display our team members as portfolio in the about us section of our website http://www.stimmt.ch/ueber-uns/wer-wir-sind/ This works as expected.

    Whenever we open up single items directly via URL, ( http://www.stimmt.ch/portfolio-item/glenn-oberholzer-partner/ ) the image is cropped. How can we change the template to display the images in full size?

    Thanks,
    Lukas

    August 21, 2015 at 6:32 pm #491536
    Dake

    Hi lkarrer!

    What media element are you using to display the team member picture on the portfolio page?

    Cheers!
    Dake

    August 21, 2015 at 8:03 pm #491579
    lkarrer

    Hi Dake

    Thanks for your follow up. We are using:

    Portfolio Raster

    This element will stretch across the whole screen by default.
    If you put it inside a color section or column it will only take up the available space

    Currently: | Adjust to content width |

    August 21, 2015 at 8:07 pm #491583
    Dake

    Hey!

    Thanks for the update :)

    May we have temporary access to your website so we can take a closer look?

    Best regards,
    Dake

    August 21, 2015 at 8:23 pm #491590
    lkarrer

    sure, if you send me your email-address to (Email address hidden if logged out) , i’ll create an account

    August 24, 2015 at 1:49 pm #492182
    Rikard

    Hi,

    You can use any address you like, all we need is a username and password. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    August 24, 2015 at 7:26 pm #492452
    lkarrer

    sure. BTW, I just updated to the most recent version version of the theme (3.3.2) to rule out any known bugs.

    August 24, 2015 at 8:23 pm #492480
    Dake

    Hi!

    First, please try disabling all of your plugins to see if there is a conflict.

    Afterwards, please remove then reinsert each featured image.

    Once that is done you will be able to add an image manually via the visual/advanced layout editor area:

    http://www.stimmt.ch/portfolio-item/glenn-oberholzer-partner/

    Best regards,
    Dake

    August 24, 2015 at 8:43 pm #492493
    lkarrer

    Hi Dake

    Thanks for your help.

    Disabled ALL Plugins, reloaded the page -> same issue.
    Deleted and reinserted the featured image -> no change.

    Inserted the image in the layout area: now the image is doubled :-(

    See http://www.stimmt.ch/portfolio-item/glenn-oberholzer-partner/

    What else can I do?

    Thanks, Lukas

    August 25, 2015 at 1:01 pm #492881
    Andy

    Hi!

    did you clear browser cache and hard refreshed a few times after deactivating all plugins? maybe it’s just a caching issue. If that does not help there might be some corrupted files. In this case you need to delete all theme files via FTP and get a fresh copy from your themeforest account.

    Cheers!
    Andy

    September 8, 2015 at 10:25 am #499755
    lkarrer

    Hi Andy

    Thanks for your help.

    Unfortunately, this did not help. I again deactivated ALL our plugins und visited the site with a browser where deleted cache und cookies. Same result.

    I then deleted the enfold folder in wp-content/plugins and replaced it with a fresh version downloaded from theme forest. Deleted browser history und reloaded the page.

    Again, no change.

    I am getting desperate on this issue. Is there any way I can get more support (I am willing to pay for your effort of course.)

    Thanks
    Lukas

    September 9, 2015 at 11:20 am #500304
    Andy

    Hey!

    wp-content/plugins is the wrong place to delete theme files. Instead files in wp-content/themes/enfold should be deleted completely before getting a fresh copy from your themeforest account.

    Feel free to hire a freelancer here: http://kriesi.at/contact/customization

    Cheers!
    Andy

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