Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 27, 2015 at 4:55 pm #479170
    Lynnr321

    Hello,
    As I now have about 5 sites using Enfold (yes, all purchased), I’m trying to get the theme auto-update to work. I have the proper user and API Key installed and it still says that it’s updated to the latest version “3.1.5” But Enfold is now on 3.2.2.

    I have a site that also does not list the Theme Update in the enfold interface. Screen capture in the Dropbox link attached (private).

    Is there a reason that this isn’t working for me?

    Thanks Lynn

    • This topic was modified 9 years, 4 months ago by Lynnr321. Reason: made more clear and added issue with site not showing the theme update
    July 28, 2015 at 8:43 am #479502
    Rikard

    Hey Lynn!

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Cheers!
    Rikard

    July 30, 2015 at 3:47 pm #480745
    Lynnr321

    I posted credentials the other day in the private area. I didn’t write anything up here, so maybe it didn’t post? Anyway please see the credentials below to login.

    July 30, 2015 at 6:34 pm #480826
    Dake

    Hi!

    Are all of your other websites stuck on the same version?

    If yes, please update Enfold to the latest version via ftp on each of your sites, then notify us if the error returns after the next update.

    Cheers!
    Dake

    August 1, 2015 at 1:56 am #481610
    Lynnr321

    No my other websites are working fine.

    I have now updated both sites by ftp. Though PYK now shows the new version. It still shows the wrong user and APi -and I needed to hit “update manually”. Then it updated the theme version. Not sure if it will show the correct version. tbd.

    SRR, after update, still does not show the “Theme Update” button.

    So I think, though the themes updated, the problems are not resolved.

    Lynn

    August 3, 2015 at 4:19 pm #482207
    Andy

    Hi!

    your PYK site is up-to-date, so we can’t really check if auto update is not working. Login credentials for your other site are not working for me.

    Cheers!
    Andy

    August 3, 2015 at 4:37 pm #482230
    Lynnr321

    Ok, can we keep this open until the next update.

    I’ve updated the credentials on the the SRR site (same password). Maybe you could try that again as I think it is a different problem. Per Dake’s instruction, I updated that one via ftp as well.

    Thanks Lynn

    August 3, 2015 at 4:44 pm #482241
    Andy

    Hey!

    login credentials in this post are still not working for me (SRR site).

    Cheers!
    Andy

    August 3, 2015 at 4:53 pm #482257
    Lynnr321

    So sorry! Not sure why it’s not updating. An issue with Last Pass I think. The one below works for me now. I tested it.

    August 5, 2015 at 12:04 pm #483242
    Andy

    Hi!

    login details are working for me now and the “Theme update” button is removed in your backend. So we can’t check if auto update is working or not … let us know when the button is showing up again.

    Regards,
    Andy

    August 5, 2015 at 2:28 pm #483354
    Lynnr321

    Hi Andy, I don’t understand. How could it be removed? I never did that. Where in the backend would one remove it?
    Sorry, just doesn’t make any sense at all to me.
    Please let me know how it can be re-installed.
    Thanks Lynn

    August 6, 2015 at 2:52 pm #483895
    Andy

    Hey!

    I have no idea why it’s not there. Maybe caused by a plugin? try to deactivate all and check again. Do you have any additional customizations in custom.css? Do you know since when it disappeared?

    Cheers!
    Andy

    • This reply was modified 9 years, 3 months ago by Andy.
    August 6, 2015 at 4:14 pm #483993
    Lynnr321

    Ok, I found the issue for the SRR site. I had problems in Jan of 2014 where they had me add:
    add_theme_support(‘avia_manual_updates_only’);
    add_theme_support(‘avia_template_builder_custom_css’);
    to the child theme in functions.php for an issue. Hopefully those problems won’t come back.

    I’ll loop back on the next update to see of we can figure out why PYK isn’t auto-updating.

    Thanks for your time, Andy! That did the trick.

    Lynn

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