Viewing 25 posts - 1 through 25 (of 25 total)
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  • July 26, 2015 at 5:12 pm #478752
    Special K

    Hi Enfold,

    Unfortinatly I did an update and my avia page editor doesnt show. I can add new things in the avia field, but it doesnt show the current status.
    For exemple my homepage is completly build up, but the fields dont show in avia field editor.

    Could you support me on solving this issue?
    I already try to downgrade to wp 4.1.6 but it didnt solve the issue.

    Issue accured after doing the following:

    – I first did an endold update to version 3.2.3.
    – After that I did a wp update to version 4.3.2.

    July 27, 2015 at 9:58 am #478975
    Rikard

    Hey Special K!

    Clearing your browser cache and restarting or just simply reloading the page should fix that. If not, then please post a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 27, 2015 at 11:05 am #479001
    Ufuk Luker

    Hey,

    I’ve the same issue. Avia Layout builder doesn’t show up after update, I can’t edit my pages. Could you please help me?
    Regards,

    Ufuk

    July 27, 2015 at 12:34 pm #479017
    Yigit

    Hi!


    @cafercohadar     Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    If that does not help, please post the link to your website.

    Cheers!
    Yigit

    July 27, 2015 at 12:44 pm #479020
    Ufuk Luker

    Dear Yigit,

    Thank you for your quick response. I’ve tried your solution with Safari and Chrome, did hard refresh but it doesn’t work.

    http://ecoproofbenelux.com/

    Regards,

    Ufuk

    • This reply was modified 9 years, 3 months ago by Ufuk Luker.
    July 27, 2015 at 7:02 pm #479249
    Special K

    Hi Rikard,

    Thanks for the sollution, it worked! Next time I will first try a hard refresh before posting something :-)

    July 27, 2015 at 7:17 pm #479254
    Yigit

    Hi!


    @cafercohadar     Do you mind creating a temporary admin login and posting it here privately?

    @kmeskal     You are welcome, glad we could help :) Let us know if you have any other questions or issues

    Best regards,
    Yigit

    July 28, 2015 at 9:45 am #479538
    Ufuk Luker

    Private message sent.

    July 29, 2015 at 4:48 am #480005
    Rikard

    Hey!

    Thanks for the login, it looks like something went corrupt during update on your installation. Could you try to overwrite the theme files with a fresh copy from your Themeforest account via FTP please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Rikard

    July 29, 2015 at 11:07 am #480123
    Ufuk Luker

    Thank Rikard,

    I’ve done what you said. Downloaded fresh copy via Themeforest, uploaded/overwrote files via FTP. Avia editor still not showing up.

    Regards,
    Ufuk

    July 29, 2015 at 12:25 pm #480144
    Yigit

    Hi!


    @cafercohadar     Do you mind uploading enfold.zip on your server and let us know where then post FTP access here privately?

    Regards,
    Yigit

    July 29, 2015 at 12:47 pm #480159
    Ufuk Luker

    Hey,

    I’ve followed your instructions here (manually upload via ftp, not the zip itself, extracted the files inside the zip) as I did several times before for other websites for years.
    http://kriesi.at/documentation/enfold/updating-your-theme-files/

    I’m sending the ftp login information in private content section.

    Regards,

    July 31, 2015 at 10:27 am #481219
    Ismael

    Hey!

    There are permission errors when we check the site:

    Failed to load resource: the server responded with a status of 403 (Forbidden) : http://ecoproofbenelux.com/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4109-20150505

    Please make sure that WP installation have the correct folder/file permission: https://codex.wordpress.org/Changing_File_Permissions#Permission_Scheme_for_WordPress

    http://webmasters.stackexchange.com/questions/69692/forbidden-403-for-js-file-on-localhost

    Regards,
    Ismael

    July 31, 2015 at 12:32 pm #481286
    Ufuk Luker

    Dear,

    Permissions were ok as WordPress suggested. Anyway I’ve re-edited the permissions, folders were 755, changed to 775. Files were 644, changed to 664. But it doesn’t help either. The problem is, avia editor was working before your update.
    There was no permission issue before.

    Regards,
    Ufuk

    August 3, 2015 at 3:46 pm #482166
    Andy

    Hi!

    try to delete all theme files via FTP before getting a fresh copy from your themeforest account, because by just overwriting them the corrupted files seem to stay. Deactivate all plugins to check if one is causing this issue.

    Hope this will help!

    Best regards,
    Andy

    August 4, 2015 at 12:22 am #482458
    giantrv

    Having the same issue after updating theme and wordpress 4.2.3, I enven tried to login in and edit on my notepad to see if it was a cache issue, but i get the same. Avia layout builder is not vissible for editing. Any help ?

    August 4, 2015 at 12:45 am #482460
    giantrv

    I just tried to edit pages in Chrome and that seems to be working OK now. Layout Builder is vissible for editing. Hope this helps others.

    August 4, 2015 at 2:37 pm #482699
    Ufuk Luker

    No, it doesn’t work.
    I deleted all theme files via FTP as you suggested. I downloaded a fresh copy from themeforest / uploaded.
    I deactivated all plugins and the problem is still there. You’ve my ftp and wp-admin logins. Please fix the problem.
    Regards,

    August 5, 2015 at 4:32 pm #483473
    Ismael

    Hi!


    @giantrv    : Glad it is working now. :)

    @Ufuk Luker: I tried to login to the site but the credentials above are not working: https://kriesi.at/support/topic/enfold-update-issues-wp-4-3-2-and-enfold-3-2-3/#post-480159

    Regards,
    Ismael

    August 5, 2015 at 5:50 pm #483512
    Ufuk Luker

    Ismael,

    Please find the wp-admin login details in private content area.

    August 7, 2015 at 7:08 am #484299
    Ismael

    Hi!

    Alright. Most of the errors are generated directly from the WP core files. Please get a fresh copy of the WordPress files then overwrite the installation.

    Regards,
    Ismael

    August 11, 2015 at 10:38 am #485810
    Ufuk Luker

    Hi,

    I got a fresh copy of the WordPress files and reinstalled as you suggested.
    It doesn’t work and I can’t see anything on the frontend too (pages which made by avia editor)

    Regards,
    Ufuk

    August 12, 2015 at 10:54 am #486381
    Andy

    Hi!

    does your website work correctly when activating a default WordPress theme?

    Regards,
    Andy

    August 12, 2015 at 11:07 am #486391
    Ufuk Luker

    Hey,

    Yes, it does.

    Regards,

    Ufuk

    August 13, 2015 at 7:15 am #486957
    Ismael

    Hi!

    If possible, please try to ask your hosting provider. Maybe, they can help with the issue. Ask them why this file doesn’t load correctly:

    http://ecoproofbenelux.com/wp-includes/js/tinymce/wp-tinymce.php?c=1&ver=4109-20150505 Failed to load resource: the server responded with a status of 403 (Forbidden)

    Best regards,
    Ismael

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