Support to Wistia Videos

Hello Rikard,

Thanks for your reply.

We already have the Wistia Services and we did upload it for Youtube. Also, is possible to get the videos from the server (this is a faster loading option, of course) We just did the upload for youtube because the video into our server isn’t loading.
On the color section that should show the video, it appears just loading, since some weeks ago.
Can you please help us to make it work again?

Regards,

Hello Josue, thanks for replying!

Our website link is:http://www.websialive.com.br/prne/quem-somos/sobre-a-websia-e-websialive/

For access this link, use the credentials into the private content of this post.

Regards,

Hello Josue,

I did check it and the user provided is working with the credentials into the private content.

Thanks for your support.

If it has some information that I should provide you, please let me know.

Regards,

Hi Josue!

Thanks for your reply and sorry for the delay.

We did a test area to help you to solve it.

We did create a user that is an Admin and you can feel free to do your tests in this area.

If it has something that I can help you with, a file or something of the kind, please let me know.

Regards,

Hi Josue!

The videos in this page are hosted on youtube, so it spend some time more to load than the hosted videos at the server.

The videos into the server were working and it stopped to load since a couple months ago. I did host all of our videos into youtube to don’t be without the videos.

Can you please check why the videos of our server doesn’t load?

Below i’m sending a link of one of the videos, (hosted at our server).

Regards,