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July 7, 2015 at 10:20 am #469501
Hi!
Very pleased with Enfold on http://bermondseystreetfestival.org.uk/ and the website was working really well. Then without warning when I try to access the wordpress dashboard I get an Internal Server Error.
My domain host reported as follows:
The problem appears to be with your enfold theme however our engineers suggest you remove the temporary files in your filespace as they are taking up a great deal of space.
If I rename the theme to enfold_old from within the wp-content/themes folder I can access the dashboard here:
http://bermondseystreetfestival.org.uk/wp-admin/
and assigning a default theme appears to allow the site to load.
I would recommend contacting the theme author and see if there are any updates to the theme, as I suspect it has become corrupt or open to abuse if not recently updated.
Renaming the theme back to enfold will allow your website to function but please contact the theme author as I suspect the issue is with that theme.May I ask that you take a lookm at this, see if you can recreate the error, and advise me further?
Thanks
Bill
July 7, 2015 at 5:17 pm #469826Hey Bill!
Where do we login at? The /wp-admin redirects me to /login where it does not let me in.
Regards,
ElliottJuly 8, 2015 at 9:31 am #470090Not sure why that is.
have supplied alternate Login credentials below
July 8, 2015 at 6:26 pm #470451Hi!
Can you send us a link to where we login to the dashboard? I keep getting redirected to a cpanel login.
Cheers!
Elliott- This reply was modified 9 years, 5 months ago by Elliott.
July 8, 2015 at 7:02 pm #470477http://bermondseystreetfestival.org.uk/wp-admin always redirects here http://bermondseystreetfestival.org.uk/wp-login.php?redirect_to=http%3A%2F%2Fbermondseystreetfestival.org.uk%2Fwp-admin%2F&reauth=1
where I can log in with no issue.
Is this not where you are?Bill
July 9, 2015 at 12:19 pm #470774Hey!
I could log in ok but I can’t see anything strange going on in the backend, could you try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Cheers!
RikardJuly 9, 2015 at 12:23 pm #470776Will I lose all my custom theme settings and colours if I do that?
Thanks
July 9, 2015 at 1:48 pm #470829Hi!
You will not, but just in case, please do keep a backup.
Let us know if that works
Cheers!
Basilis -
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