Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • July 4, 2015 at 2:41 pm #468404
    Alisonala

    Hi there,

    On my HTC mobile, the theme seems to be showing up HTML code, often instead of videos, such as on the following page: https://www.dropbox.com/s/lrkv60voy95a8xt/2015-07-04%2012.11.16.png?dl=0

    I’d really appreciate your help this week. Please ensure that the Vcita plug on on the ‘Contact’ page still looks like this, and isn’t thrown out by any changes https://www.dropbox.com/s/ym8ei7nmj36wloo/2015-07-04%2012.11.38.png?dl=0 .

    It doesn’t seem to make any difference whether I have Jetpack mobile optimisation on or off.

    Best regards,

    Alison

    July 5, 2015 at 10:16 am #468510
    Rikard

    Hi Alison!

    I couldn’t log in with the details you provided, could you check please?

    Regards,
    Rikard

    July 6, 2015 at 8:16 am #468711
    Alisonala

    Hi Rikard

    The details are below:

    Regards,

    Alison

    July 6, 2015 at 3:20 pm #468988
    Elliott

    Hey!

    That is not Enfold loading there. One of your plugins is switching the theme for mobiles. Deactivate them all and reactivate them one by one to see which one is causing the issue.

    Cheers!
    Elliott

    July 7, 2015 at 6:38 pm #469891
    Alisonala

    Thanks, Elliott. Will see if that works.

    All the best,

    Alison

    July 7, 2015 at 6:41 pm #469893
    Yigit

    Hey!

    Seems like you are using Jetpack to display a different theme on mobile. Please disable it

    Cheers!
    Yigit

    July 7, 2015 at 6:43 pm #469899
    Alisonala

    Hi Yigit,

    Do you mean disable Jetpack completely or just the mobile version?

    If I just disable the mobile, it makes no difference.

    Regards,

    Alison

    July 7, 2015 at 6:45 pm #469900
    Yigit

    Hey!

    Disabling mobile theme should help. Please flush browser cache and refresh your page a few times after disabling it.

    Best regards,
    Yigit

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.