Viewing 20 posts - 1 through 20 (of 20 total)
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  • June 23, 2015 at 6:44 pm #463542
    Urbannature

    When acces the Nextgen Lightbox Pro in Chrome Mobile on Android 5.0 I get a fatal error:

    “Fatal error: Could not extract a stage height from the CSS. Traced height: 0px.”

    I use the latest version of WordPress, Enfold (3.2.1.) and Nextgen Plus 1.3.0.
    On a default WordPress Theme there is no problem and the Lightbox Pro works fine.

    With Nextgen Plus 1.1.3 it works to. (ther I have a other issue what is solved in 1.3.0.).

    Is ther a conflict Nextgen vs Enfold?

    Do you have a solution?

    June 24, 2015 at 6:38 am #463801
    Rikard

    Hi Urbannature!

    Did you try to disable the Enfold lightbox in the theme options? Our support for third party plugins is limited but if you send us an admin login we can have a closer look. You can post the details here in the Private Content area of your reply.

    Cheers!
    Rikard

    June 24, 2015 at 7:02 am #463804
    Urbannature

    Thanks for your support.
    I know the support is limited, this also for nextgen to. ;-(

    LIghtbox iwas off.

    I send you admin login.

    Gr Roland

    June 25, 2015 at 5:13 am #464401
    Rikard

    Hi Roland!

    We’ve made updates to the forum and unfortunately we’ve had some problems with displaying information submitted in the private area, though it should be fixed now. Could I ask you to post the details again please?

    Best regards,
    Rikard

    June 25, 2015 at 8:00 am #464431
    Urbannature

    No problem, see the private area.

    June 26, 2015 at 9:56 am #464823
    Ismael

    Hey!

    As much as we like to help with the problem, unfortunately, we are not too familiar with the plugin code structure. I think it’ll help if you contact the plugin author regarding the issue. If possible, try to test the plugin on a default wp theme.

    Best regards,
    Ismael

    June 26, 2015 at 11:40 am #464886
    Urbannature

    In the private area earlier you can find the support mail from Nextgen. They think de problem is in Enfold. I have tried different things.

    On a default theme everything works fine also with Avada from Themeforrest

    June 30, 2015 at 9:38 am #466236
    Andy

    Hey!

    I get a “Oops, This Page Could Not Be Found!” error message when trying to open the link (Nextgen support.pdf).

    Try to deactivate all other plugins, to see if another is causing this issue.

    You can make a feature request for Enfold here: https://kriesi.at/support/enfold-feature-requests/

    Cheers!
    Andy

    July 30, 2015 at 3:52 pm #480749
    ceelitcerdanya

    Hi,

    same error here. After upgrading to Enfold 3.2.3. the LightBox Pro stopped working. The gallery shows fine but when you try to display one image using LightBox Pro the browser does nothing. Trying to do the same from an iPad (iOS) I get the “Fatal error: Could not extract a stage height from the CSS. Traced height: 0px.”

    I already have tested to deactivate all plugins, but no effect in this issue.

    It seems an issue with last Enfold updates.

    I will appreciate your support.

    August 3, 2015 at 6:28 am #481883
    Rikard

    Hi @Urbannature, could you have a look at the link to the pdf from NextGen, it gives me a 404 error. It would be nice to see what they have to say about it.

    Cheers!
    Rikard

    August 17, 2015 at 8:23 am #488666
    kevinhaag

    Hi,

    I also have the same error with NextGen Gallery Pro 2.3.5 on an mobile device. I changed the template to an default template and the Lightbox works.
    Is there any idea to solve the problem?

    https://photography.beroot.ch/sternennacht-auf-der-hochalp/

    Regards
    Kevin

    • This reply was modified 9 years, 4 months ago by kevinhaag.
    August 17, 2015 at 1:31 pm #488890
    Andy

    Hey!

    did you try to deactivate all other plugins? maybe one is causing a conflict. We can’t really support all 3rd party plugin out there, so if you need help with this plugin please ask the plugin’s author.

    Best regards,
    Andy

    August 18, 2015 at 10:02 am #489329
    kevinhaag

    Thanks for your reply

    Yes i tried to deactivate all other plugins but the is still there…

    Regards
    Kevin

    August 19, 2015 at 5:29 am #489823
    kevinhaag

    @Andy

    Now i opened a feature request :)

    Regards
    Kevin

    August 20, 2015 at 5:48 am #490542
    Rikard

    Hi Kevin,

    Great, please let us know if you should need any more help on the topic.

    Best regards,
    Rikard

    August 20, 2015 at 5:00 pm #490909
    vernontrent

    same here.
    nextgen plus and pro lightbox works well with all enfold versions before and including 3.2
    3.2.1, 3.2.2 and 3.3 had problems with the nextgen lightbox. fatal error blah blah.

    the biggest problem is the ping/pong game with such issues. the developer on both sides say “we don’t support 3rd party stuff”…. :)

    August 23, 2015 at 2:50 am #491785
    Josue

    Hi @vernontrent,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    October 10, 2015 at 12:50 am #516711
    kevinhaag

    Hi,

    Here is a little workaround for the problem:

    /wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_lightbox/static/theme/galleria.nextgen_pro_lightbox.css

.galleria-theme-nextgen_pro_lightbox .galleria-stage{
height:100%;
}

    I hope it helps!

    Regards,
    Kevin

    October 10, 2015 at 7:58 am #516737
    Josue

    Thanks for sharing your solution Kevin.

    Best regards,
    Josue

    October 22, 2015 at 8:27 pm #523279
    xyzb

    Here is what fixed the issue for me. On line 33 of galleria.nextgen_pro_lightbox.css file you will find
    .galleria-theme-nextgen_pro_lightbox .galleria-stage

    I added height:100% !important; and it is working now.

    Good luck

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