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Posts
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Hello,
Thanks for the new update. I really love this theme. I have purchased 6 copies!
Noticed a new issue I’ve never seen before. When I am building a page with the Avia Layout Builder, and then go to save it by updating the WordPress page, it keeps deleting the bottom half of every element I build. Here’s the weird thing though. It will save everything correctly the first time, but if I make any edits anywhere on the page, it will delete the bottom half of my elements.
I have tried everything I can think of. I started from scratch in a new environment (latest wordpress installation, latest Enfold theme, no other themes or plugins at all, latest chrome browser, etc.) Then, I created a second environment just to test it out, and I am also experiencing it there as well.
Thanks for any advice you might offer. :)
Warm wishes,
LM
Hi LM2012!
This is only happening in the layout builder? That is odd, can you send us a WordPress login so we can take a look? Be sure to set your reply as private.
Cheers!
ElliottElliott:
I wanted to update you on new things I have tried. Created a brand new website on a completely different host. Started from fresh. Tried Chrome and Firefox browsers. Tried 3 different computers each with different browsers.Still having the same issue.
Warm wishes,
Lauren
Elliott:
New development – when I try to delete elements from a page and then update the page it brings back the same elements over and over. I have to delete the same elements 3-4 times and update 3-4 times in order for the changes to take effect. This issue has happened to me two separate occasions, but I am not able to reproduce this error every single time. Hope these clues help you figure out what might be causing these issues. :)
Warm wishes,
LM
Hi!
Is this happening on all pages or only on a specific page? Did you add any html codes inside the page? If you did, please make sure that you close all the html codes or tags properly or they will break the layout of the advance layout builder, usually deleting the bottom content of the element with the unclosed tags. Please check the codes carefully.
Best regards,
IsmaelIsmael:
I have narrowed down the issue as follows:
- Whichever page I assign to as the home page during set up does not work properly. This is happening across all the sites I built and across all hosts.
- If I build a new page, the theme works correctly. I can delete and add elements just as I have always experienced.
- On the home pages with the errors, when I click on an element to edit it, it’s own individual pop-out window and editor pops out. When I go to save the changes in that pop out window it freezes. Nothing happens. (I am now unable to save the entire page properly (press update) or save the work done in an individual element. (this is new as of today))
- If I create a new page and then assign that new page as the new homepage, then that page works correctly. It appears that whichever page I assign first as the homepage gets all messed up.
This has never happened to me with this theme. I’ve been using it for years. You guys do have my login information as well. Were you able to duplicate these errors also?
Warm Wishes,
LM2012
Hey!
You had an opening strong tag in the special heading that was not being closed. Your line breaks also needed an extra slash,
<br />, after fixing those the page started to save properly.If you want the heading to appear bold then try adding this to your custom CSS.
.home .template-page .av-special-heading-tag { font-weight: 600 !important; }Best regards,
Elliott
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