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  • June 16, 2015 at 8:47 pm #460381
    5fold

    Could you help fix this issue on our site. When we upload and try to install new fonts from fontello it’s giving an error. Put the details in private section.

    Is the theme compatible with PHP 5.5?
    http://phpinfo.wpengine.com/ (hosted on WPengine)

    • This topic was modified 9 years, 6 months ago by 5fold. Reason: fixed private content
    June 17, 2015 at 11:23 am #460654
    Ismael

    Hey glozemedia!

    Thank you for using Enfold.

    I test the icon font manager and I was able to upload a custom icon without any issue. And I guess you managed to add your own icons too.

    Best regards,
    Ismael

    June 17, 2015 at 6:04 pm #460893
    5fold

    No for some reason I can’t add a fontello icon set, it’s saying server is not responding. You can see the fontello icons in the media folder, fontello-6951d9c5.zip

    June 18, 2015 at 2:04 pm #461306
    Ismael

    Hey!

    Alright. That’s unusual because like I said, I was able to upload a font icon using the iconfont manager in your installation. Please check it. Try to use a different browser or test it on another computer. And I added the font icons in a test page: http://superiornew.wpengine.com/test/ (hosted on WPengine)

    Cheers!
    Ismael

    August 27, 2015 at 5:14 pm #494337
    scubasnsi

    Hi Ismaeel,
    I have exactly the same problem. Can’t upload the zip file, same error message. Try to do with Chrome and Firefox. Still same problem. I also red another tread with the same problem, the guy said he change the name of the icons to a shorter one, I did also that, no result.
    How can I solve it?
    Thanks

    August 28, 2015 at 9:24 am #494692
    Rikard

    Hi,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Please try to start a new thread in the future because using old threads can get long and hard to follow for us moderators.

    Regards,
    Rikard

    August 28, 2015 at 3:07 pm #494867
    scubasnsi

    Hi Rikard,
    sorry for not starting a new tread, I’m new here.
    In the private content you find the login details to access the dashboard.
    Thanks

    August 31, 2015 at 12:38 pm #495747
    Andy

    Hi!

    you are using an old version of WordPress. Please upgrade to WordPress 4.3.
    Can’t see the plugin section in your backend. Where is it?

    Regards,
    Andy

    August 31, 2015 at 3:15 pm #495872
    scubasnsi

    Wow! you should know that this is a multisite installation and you should look in the network dashboard to see the plugin.
    Are you sure I’ll not face problems after upgrade? I red around people having issues and as the site is under construction I’d like to avoid problems.
    Could you please check the plugins are in the network dashboard as they should be. The login details I gave to you allow you to enter in that dashboard also.
    Thanks

    September 1, 2015 at 7:51 am #496266
    Ismael

    Hi!

    The current user doesn’t have enough permission to access the network dashboard, import theme settings or to upload custom icons. Please create a super admin or give us access to the existing one. http://codex.wordpress.org/Super_Admin_Menu

    Best regards,
    Ismael

    September 1, 2015 at 5:49 pm #496585
    scubasnsi

    Hi,
    I did as you asked and also upgrade the wordpress version.
    In private the new login credential for you.
    Thanks

    September 3, 2015 at 1:30 pm #497615
    Andy

    Hey!

    I get a “Gateway Timeout: can’t connect to remote host” when trying to open your website. Can you please check?

    Cheers!
    Andy

    September 3, 2015 at 6:24 pm #497887
    scubasnsi

    I just try now and connect without problems. Hope soon or later I’ll receive support on this issue. My first post is dated 28 fo August.

    September 4, 2015 at 6:05 pm #498537
    scubasnsi

    Someone can give support?
    Thanks

    September 7, 2015 at 7:51 am #499071
    Ismael

    Hey!

    I’m sorry for the delay. The issue seems to be server specific which makes it hard to debug. Please try use the icon font manager again to regenerate the error. After that, ask your hosting provider for the php error log.

    Regards,
    Ismael

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