Menu not visible on Andriod Mobile Devices...but appears on iPhones! - Support

Tagged: android, iphone, mobile, mobile menu

Viewing 3 posts - 1 through 3 (of 3 total)

Author

Posts
June 15, 2015 at 3:56 pm #459400

msbllc
Participant

Hey team,

My self and a co-worker pulled up one of our clients websites on our mobile devices. He said the menu on the mobile version isn’t appearing. We tried it out here in the office. On the android device it is technically there in the upper right hand corner, just not visible. For instance, when you click in that area the menu will slide out but since the little icon isn’t visible people aren’t aware to click in that area. However, on my iPhone the mobile menu icon appears just fine.

Any solutions to how to fix this?

Here are two screen shots from our phones…

Android: http://maxcontests.com/wp-content/uploads/2015/06/Screenshot_2015-06-15-09-43-37.png

iPhone: http://maxcontests.com/wp-content/uploads/2015/06/IMG_3605.png

Our clients website that we’re working on is http://www.davidmadow.com

June 16, 2015 at 6:20 am #459846

Josue
Inactive Moderator

Hi!

What browser is that? i checked it on a Moto G (Chrome) and it shows and works fine – https://www.dropbox.com/s/pnw0ew170udti6z/Screenshot_2015-06-15-23-17-40.png?dl=0

Please note that we can’t support all browsers in Android as most of them are proprietary.

Best regards,
Josue

June 16, 2015 at 5:27 pm #460197

msbllc
Participant

Thanks Josue! One thing we realized is they purchased and installed a SSL certificate last week and on some of the Android devices it was pulling in the old http instead of the new https…weird that it took about a week to redirect but it appears to have worked itself out.
Author

Posts

Viewing 3 posts - 1 through 3 (of 3 total)

The topic ‘Menu not visible on Andriod Mobile Devices…but appears on iPhones!’ is closed to new replies.