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Viewing 15 posts - 1 through 15 (of 15 total)
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  • June 5, 2015 at 1:37 pm #455076
    Alcadis

    Hello Enfold team!
    Yesterday after updating my Enfold WP theme to the newest version an issue started to occur again. Hyperlinks in Posts started to move into my paragraphs (screenshot: http://i60.tinypic.com/afgbic.png). I tried to find out what is causing this by disabling all plugins and reactivating them one by one. And it seems like the Advanced Custom Fields plugin and my Enfold WP theme cause a conflict between eachother. I have contacted the ACF support about this issue, they will look into it too, but told me it would be wise to inform you guys too, so we can work hand in hand to solve this issue.

    I would really appreciate it if you guys could help me finding a solution for this issue, cause my knowledge of coding is not sufficient enough to solve this myself.

    This issue seems to happen randomly (i’ve had several colleagues who experienced it) and refreshing the page seems to solve the issue temporarily. But not all of our visitors will do this and just leave our website (which we obviously do not want). Also sometimes when the page is showing correctly, refreshing the page will trigger this issue and the hyperlinks move back into the text.

    I am clueless where to start looking for a solution for this issue, so I would really appreciate it if you guys could assist me in this!

    Thanks in advance!

    Mert Tamer – Alcadis

    June 6, 2015 at 5:01 am #455370
    Rikard

    Hi Alcadis!

    I had a look at all the blog posts on the first page but I couldn’t see the issue anywhere, is there any post where it happens all the time or is it always random? Also, what browser have you been using when getting this error?

    Cheers!
    Rikard

    June 8, 2015 at 8:42 am #455779
    Alcadis

    Hi Rikard,

    The issue occurs randomly and as far as I have tested it, it only happens in Chrome. I just took the latest blog post of ours (http://www.alcadis.nl/wifinity-voorziet-zuiderzeemuseum-van-wi-fi-met-ruckus-wireless/) and refreshed the page and the issue immediately occured. The issue triggers either when the page is refreshed, but I have also heard colleagues say the page showed up with the issue directly.

    Could you please have a look at it again?

    Thanks!

    June 10, 2015 at 9:24 am #457063
    Alcadis

    Hi again,

    We have just discovered that some Javascript is altering the DOM. With a chrome extension called Javascript Switcher I have disabled the javascript on my website and the bug disappears. The moment I turn JS back on and refresh the page the bug is starting to occur again. I hope this information will be useful.

    June 10, 2015 at 2:22 pm #457228
    Josue

    Hello,

    Have you tried disabling all third-party plugins to see if it gets fixed?

    Regards,
    Josue

    June 10, 2015 at 4:05 pm #457307
    Alcadis

    Hi Josue,

    As I stated in my first post I have disabled all plugins and activated them one by one to see which plugin might be causing the bug. I found out that the Advanced Custom Fields plugin has a conflict with my Enfold theme. Their support is aware of this bug too. I also found out that some javascript is altering the DOM and causing this problem, but since I do not know if it is either an Enfold javascript or ACF javascript I made a ticket at both support site’s.
    I would appreciate it if you guys could have a look too.

    Thanks!
    Mert – Alcadis

    June 10, 2015 at 4:32 pm #457330
    Josue

    Hi,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    June 11, 2015 at 8:42 am #457656
    Alcadis
    This reply has been marked as private.
    June 12, 2015 at 12:50 am #458122
    Josue

    Hi!

    What’s the login URL?

    Best regards,
    Josue

    June 12, 2015 at 8:32 am #458244
    Alcadis
    This reply has been marked as private.
    June 12, 2015 at 8:49 pm #458613
    Josue

    Keeps redirecting me to the frontpage when i try accessing the Dashboard (/wp-admin).

    Regards,
    Josue

    June 15, 2015 at 10:18 am #459202
    Alcadis
    This reply has been marked as private.
    June 16, 2015 at 12:48 am #459765
    Josue

    Yes, there’s no problem logging in but when i try to access the actual Dashboard (/wp-admin) i get redirected to the homepage.

    Best regards,
    Josue

    June 22, 2015 at 12:21 pm #462647
    Alcadis

    Hi Josue,

    This ticket can be closed. Chrome has trouble with rendering web fonts, the solution to fix this issue can be found here in case other people experience the same issue. http://stackoverflow.com/questions/22053010/google-webfonts-are-not-displaying-at-all-chrome-latest-version-mac

    June 22, 2015 at 2:21 pm #462793
    Rikard

    Hey!

    Ok. Thanks for sharing the link.

    Cheers!
    Rikard

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