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  • June 5, 2015 at 12:07 am #454816
    Klyphic

    Hello, I’m having a problem across the board on IOS devices, the images for my website are not showing up. CSS also does not seem to be working correctly. This is happening on many clients’ phones and iPads. I am not using any plugins such as JetPack to display themes differently. There seems to just be an error where images simply will not load on mobile devices, any ideas will be much appreciated. Thank you.

    June 5, 2015 at 9:10 am #455002
    Rikard

    Hi Klyphic!

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details here as a private reply.

    Best regards,
    Rikard

    June 15, 2015 at 11:40 pm #459749
    Klyphic
    This reply has been marked as private.
    June 16, 2015 at 5:31 pm #460201
    Yigit

    Hey!

    Can you please try re-updating the theme via FTP and overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/
    Also, please make sure that wp-content/uploads folder has correct permissions ( 755 ) – http://codex.wordpress.org/Changing_File_Permissions

    Cheers!
    Yigit

    June 16, 2015 at 9:58 pm #460431
    Klyphic

    Hello,

    I re-uploaded to the newest version of the theme, overwriting all files and changed all permissions to 755, but it’s still not working.
    Any ideas? It seems very odd that it happens only with mobile pages.

    Best,
    -Pam

    June 17, 2015 at 11:01 am #460638
    Ismael

    Hi!

    What happens if you deactivate all plugins? Please disable the plugins then check the page again on mobile. Make sure to remove browser cache.

    Cheers!
    Ismael

    June 17, 2015 at 12:04 pm #460667
    Klyphic

    Hi again,

    We don’t have many plugins, and I’ve already removed all plugins then restarted them one at a time. The problem remains. The page works fine on desktop, but no picture or CSS appears on the mobile version.

    Any other ideas?
    -Pam

    June 18, 2015 at 7:35 pm #461539
    Klyphic

    Hello guys, I just found the solution. We had a GoogleFrame.net Malware attack that was rewriting the mobile display of our website. The information is here: http://www.cloudkia.com/googleframe-net-malware/

    We discovered this when we clicked on any of the images that were missing on our mobile, we got linked to googleframes.net. If any other client is having this problem, it may be due to this.

    Warmly,
    -Pam

    June 18, 2015 at 7:54 pm #461548
    Yigit

    Hey!

    Glad you figured it out and thank you for sharing your solution!
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Cheers!
    Yigit

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