Viewing 30 posts - 1 through 30 (of 40 total)
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  • May 27, 2015 at 12:30 am #450357
    laptophobo

    I just noticed that when I try to edit my Theme Option (Social Profiles) the “Savings didn’t work” error message. So, I deactivated all of my plugins (6 total) and activated them one at a time. When I active either the WP Migrate DB or the WP Realtime Sitemap plugins, that’s when I get the error message. However, I have the same plugins activate on at least one other of my Enfold themes without a problem.

    Any solutions here?

    Thanks in advance,

    May 27, 2015 at 6:58 am #450438
    Rikard

    Hi laptophobo!

    Maybe a simple restart of the browser and clearing of cache would help?

    Regards,
    Rikard

    May 27, 2015 at 6:26 pm #450747
    laptophobo

    Hi Rikard, Thank you for the prompt reply. I did try again, this time on my IE browser (empty cache) and still no change.

    May 28, 2015 at 6:18 am #450909
    Josue

    Hey!

    Try enabling WP_DEBUG and check if you anything else than “Savings didn’t work”.

    Cheers!
    Josue

    May 28, 2015 at 4:15 pm #451231
    laptophobo
    This reply has been marked as private.
    May 28, 2015 at 4:25 pm #451244
    Yigit

    Hi!

    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.

    Cheers!
    Yigit

    May 28, 2015 at 4:45 pm #451263
    laptophobo

    Hi Yigit,

    I went back to the hosting service provider and we increased the php.ini file sizes to 256m. Still, I’m getting that error message.

    May 28, 2015 at 9:14 pm #451436
    Josue

    Hi,

    1. Create a phpinfo.php file in the root of your install with this contents:

    <?php
phpinfo();
?>

    2. Access it via browser – http://website.com/phpinfo.php
    3. Search for “memory_limit” and check if it’s really up to 256M

    Regards,
    Josue

    May 28, 2015 at 10:23 pm #451455
    laptophobo
    This reply has been marked as private.
    May 28, 2015 at 10:31 pm #451460
    Josue

    Hi,

    Can you please create us a temporary FTP / SFTP account and a WP account? post them here as a private reply.

    Regards,
    Josue

    May 29, 2015 at 1:50 am #451496
    laptophobo
    This reply has been marked as private.
    May 29, 2015 at 5:20 am #451523
    Josue

    Hi!

    Here’s something interesting, if you place the phpinfo.php inside /mocs/ you’ll see the memory limit is still 32M:
    http://209.95.55.165/mocs/phpinfo.php

    Regards,
    Josue

    May 29, 2015 at 6:09 pm #451737
    laptophobo
    This reply has been marked as private.
    May 31, 2015 at 5:51 am #452147
    Ismael

    Hey!

    The only explanation is the memory limit still hasn’t change. We installed a plugin to show the current memory limit and it’s still set to 40MB. Please contact your hosting provider regarding the issue. You can find the info at the bottom of the dashboard:

    Thank you for creating with WordPress. | Memory : 40.85 of 40

    Ask your hosting provider for any imposed limitation on your server.

    Cheers!
    Ismael

    May 31, 2015 at 5:54 pm #452264
    laptophobo

    I see the plugin you’ve added. This should help. I’ve bounced this back over to the hosting service people. Thanks for your help on this Ismael and Josue.

    June 1, 2015 at 4:32 am #452316
    Josue

    We looking forward to hearing from you :)

    Regards,

    Josue

    June 5, 2015 at 3:18 am #454894
    aetios

    We have the same problem…
    Furthermore the problem persist with all plugins off and while the memory is set to 512mb.

    Can we get some help ? :)

    June 5, 2015 at 3:21 am #454896
    Josue

    Hey!

    Can you hand us a temporary admin account so we can take a closer look?

    Regards,
    Josue

    June 5, 2015 at 2:48 pm #455094
    aetios
    This reply has been marked as private.
    June 5, 2015 at 6:12 pm #455219
    laptophobo

    Hi Josue,

    I thought I had replied on this (but apparently hadn’t). The hosting service was (finally) able to up the php memory properly. Now all is good. Upping the php.ini file, and then placing the file in the correct location, did the trick.

    June 6, 2015 at 6:09 am #455385
    Rikard

    Hi @laptophobo!

    Great, glad you got it fixed :)

    Cheers!
    Rikard

    June 11, 2015 at 6:36 pm #457967
    aetios

    Any updates concerning this ?

    Thanks,

    June 12, 2015 at 12:15 am #458113
    Josue

    Hi!

    Please post a link to your install.

    Best regards,
    Josue

    June 22, 2015 at 7:04 pm #462993
    aetios
    This reply has been marked as private.
    June 23, 2015 at 10:26 am #463228
    Ismael

    Hey!

    Please check the file permission of the wp-content folder. Make sure it is writable or set to 755. Ask your hosting provider if you’re not sure how to change it. Is it OK if we deactivate the plugins temporarily while testing the site?

    Regards,
    Ismael

    June 24, 2015 at 6:54 pm #464264
    aetios

    The file permission have been set (apparently they were probably that way already).
    Yes you can disable the plugins but do it quickly please :)
    Thanks !

    June 27, 2015 at 12:31 pm #465225
    Josue

    Hi @aetios,

    Can you please create us a temporary FTP / SFTP account? post it here as a private reply.

    Regards,
    Josue

    July 1, 2015 at 11:03 pm #467266
    aetios

    There we go !

    July 2, 2015 at 2:55 am #467315
    Josue

    Hey!

    What’s the server URL?

    Best regards,
    Josue

    July 16, 2015 at 6:04 pm #474486
    aetios

    Any updates ? :)

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