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  • #442362

    Hi There

    I have two sites that were working perfectly until a recent WP auto-update (since disabled). Now the Avia Layout Builder no longer loads (just the usual spinning circle and a white panel).

    This is the same on Chrome / FF & Safari (OSX 10.9.5)

    For my colleague (also using a Mac) the editor is working fine. I am mystified as to the issue.

    Do you have any idea what my be causing the problem? It must be something related to my Macbook Pro.

    Kind regards

    Alan

    #442367

    Same problem here, 2 pc’s. Both Chrome. One works, the other does not. I came here too look for answers…
    Funny thing: When starting Firefox on the non-working pc: it did not work there also…

    I see errors when loading the page though:
    “Uncaught TypeError: undefined is not a function”
    and when i press the advances layout builder I get “post-new.php?post_type=page:539 Uncaught ReferenceError: switchEditors is not defined”

    I’m investigating further!

    *update:
    – cleared caches and all from working PC: does not work there anymore :)
    – Updated Enfold to latest available
    – updated Gravity Forms to latest available
    – disabled Yoast SEO (going to disable all other plugins one by one now).

    Seeing new errors when disabling plugins – just going to mention them here for whatever it is worth:
    – Uncaught TypeError: Cannot set property ‘mixin’ of undefined
    – shortcode-ui.min.js?ver=1.9.8:1 Uncaught ReferenceError: Backbone is not defined

    After disabling Gravity forms: the editor worked better…. (not completely thought)
    This error popped up:
    – Uncaught TypeError: Cannot set property ‘isTouchDevice’ of undefined

    Update 12:12h:
    After a minute or two doing nothing I saw this popping up in the Network tab of chrome:jquery.js?ver=1.11.2:4 XHR finished loading: POST “http://site.nl/site/wp-admin/admin-ajax.php”.

    Update 13:35h:
    Copied everything locally. Backup/restore DB: everything works locally.
    So for me the problem is not the latest Wp version or the latest Enfold version.
    I now have to look for other weird errors :(

    F.Y.I.: I’m using a child theme.

    • This reply was modified 9 years, 6 months ago by Pixelbits. Reason: Small update
    #442541

    Found a solution

    Apparently sometimes the WP-updates fail to minify everything correctly.
    https://wordpress.org/support/topic/visualtext-editor-doesnt-work-wp422-any-browser-any-theme
    https://wordpress.org/support/topic/so-it-isnt-bad-to-keep-script_debug-true-in-a-production-blog-right <- this fixes it too

    A reupload of all files fixed this weird problem.

    What I did:
    1) my site is installed in a subdirectory called /site
    2a) Copy every file to a new directory /site2
    2b) Copy fresh WordPress files, fresh Enfold files, fesh plugin files… through FTP over the old /site2 files
    3) rename /site to /site3
    4) rename /site2 to /site

    Happy Enfolding!

    NOTE: probably only step 2b is needed to make this work :)

    • This reply was modified 9 years, 5 months ago by Pixelbits.
    #443004

    Hi Alan!

    Did you try @Pixelbits suggestions and did you have any luck with it? If you haven’t tried anything yet you could try to just clear your browser cache and reload a few times to see if that helps.

    Thanks @Pixelbits for the thorough explanation :)

    Cheers!
    Rikard

    • This reply was modified 9 years, 6 months ago by Rikard.
    #443448

    Thanks … I will try again today.

    #443933

    Hi!

    Please do so and let us know so we can mark the thread as resolved or assist you further.

    Cheers!
    Yigit

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