Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 7, 2015 at 8:05 pm #441182
    tajadojo

    Hi Guys!

    The Enfold theme has been amazing never a problem in the years that I give it hard work. However, yesterday the Easy Slider and Full Screen Slider stopped working. Specifically, I can select and customize the element (s) in edit mode, yet it shows up blank on the webpage.

    May 7, 2015 at 8:20 pm #441198
    tajadojo
    This reply has been marked as private.
    May 8, 2015 at 7:40 am #441417
    Ismael

    Hey!

    Thank you for using Enfold.

    Please try to regenerate the thumbnails then select the “Extra Large” thumbnail again. Use this plugin: https://wordpress.org/plugins/regenerate-thumbnails/

    Cheers!
    Ismael

    June 12, 2015 at 8:16 am #458234
    tajadojo

    Hi Ismael,

    The same problem came out of the blue, yet this time the ‘trick’ I did above did not work. Plus, another page decide to join in the revolt. Here they are:

    http://modcabinetry.com/
    http://modcabinetry.com/inspiration-gallery/

    Can you please help me find a fix?

    Taja

    June 12, 2015 at 7:34 pm #458581
    tajadojo
    This reply has been marked as private.
    June 15, 2015 at 5:06 am #459073
    Rikard

    Hey!

    Could you try to disable all plugins to see if one of them is causing a conflict? Also, please upgrade the account to admin so that we can see everything on the back-end.

    Best regards,
    Rikard

    June 15, 2015 at 6:41 am #459103
    tajadojo

    Hi Rikard,

    Yes, I have tried to disable all plugins and it did not change anything. I have changed the role to admin for you. Also, I found a similar post in the support which suggested to add some CSS code in the general styling. I did that and find that it brings back the text only, but not the images. For reference that is:

    .avia_transform .av_slideshow_full .avia-caption-content, .avia_transform .av_slideshow_full .avia-caption-title, .avia_transform .av_fullscreen .avia-caption-content, .avia_transform .av_fullscreen .avia-caption-title, .avia_transform .avia-slideshow-button .avia_active .slideshow li { visibility: visible; }

    Thank you for taking a look,

    Taja

    June 16, 2015 at 5:08 am #459810
    tajadojo

    Hi Guys,
    Any chance I can get some help, I am going on 4-days without images on the website.
    Thanks,
    Taja

    June 16, 2015 at 6:15 am #459844
    Josue

    Hi,

    Can you please create us a temporary FTP / SFTP account? post it here as a private reply.

    Regards,
    Josue

    June 16, 2015 at 6:22 am #459848
    tajadojo
    This reply has been marked as private.
    June 16, 2015 at 6:25 am #459850
    tajadojo
    This reply has been marked as private.
    June 16, 2015 at 6:53 am #459860
    tajadojo
    This reply has been marked as private.
    June 16, 2015 at 5:02 pm #460165
    tajadojo
    This reply has been marked as private.
    June 17, 2015 at 1:10 pm #460704
    Josue

    Hey!

    The issue is caused by these two links in the Menu, try masking them with a URL shortener like bit.ly.

    Regards,
    Josue

    June 17, 2015 at 3:48 pm #460845
    tajadojo

    Josue,

    Yes, that did fix it! What is interesting is that those links were there for a few weeks before the collapse. Can you suggest why unmasked links in the menu create such a problem?

    Taja

    June 17, 2015 at 8:24 pm #460963
    Josue

    Hi Taja,

    We couldn’t really know how it was before you reported the issue but the reason why it happened is because Enfold parses all menu links in order to do things like lightbox or smoothscroll activation, in that process jQuery found some weird characters on those links and it crashed, as jQuery is essential for the rest of the JavaScript-powered elements they crashed too.

    Regards,
    Josue

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