Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 25, 2015 at 6:42 pm #434730
    kevsboredagain

    My client has corrupted her WP theme in some way and any attempt to edit a page results in a completely blank page.
    I have tried:
    – Updating the theme using ftp (had to purchase myself for this)
    – Updating WordPress to the recent one
    – Increasing the memory limit to 128MB
    – Enabling debug (could not see where debug should appear though)
    – Disabling all plugins

    Anything else I can try? I have ftp access to the clients domain and WP admin user.

    April 27, 2015 at 7:33 am #435059
    Rikard

    Hey kevsboredagain!

    Could you please provide us with a temporary admin login and FTP details so that we can take a closer look? You can post the details here as a private reply.

    You could try to set WordPress debug to true in your wp-config.php file in the root folder or the WordPress installation to see if you get any error messages: 

    define('WP_DEBUG', true);

    Best regards,
    Rikard

    April 27, 2015 at 12:47 pm #435182
    kevsboredagain
    This reply has been marked as private.
    April 28, 2015 at 12:53 pm #435974
    Ismael

    Hi!

    I noticed that you installed the following plugins:

    WP Clone
    All-in-One

    Did you just transfer the website recently? Maybe, the database was not transferred properly. Please contact your hosting provider to restore the site.

    Best regards,
    Ismael

    April 28, 2015 at 1:04 pm #435983
    kevsboredagain

    Rather than risk breaking the clients site any more, I attempted to make a duplicate which I could work on in my own domain. Both plugins failed to copy the site and had no affect on the failure being seen. The WP site you see was not copied from anywhere else first and was broken before the plugins were installed.

    April 28, 2015 at 2:58 pm #436062
    Yigit

    Hey!

    Your site loads fine on my end right now. Have you been able to figure it out?

    Cheers!
    Yigit

    April 28, 2015 at 6:56 pm #436295
    kevsboredagain

    The sites loads and displays ok but nothing can be edited. Any attempt to edit a page or access the Enfold theme setting results in a blank page and usually the link …wp-admin/admin.php?page=avia

    April 29, 2015 at 2:45 pm #436702
    Andy

    Hi!

    it seems there are some corrupted files. Please try to delete all theme files via FTP, getting a fresh copy from your themeforest account and installing it again via FTP. Make sure to have a backup.

    Best regards,
    Andy

    April 29, 2015 at 7:03 pm #436949
    kevsboredagain

    Brilliant – it worked! Thanks. I had no idea you could do that without messing up the database.

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  • The topic ‘Blank page on edit’ is closed to new replies.