-
Posts
-
Greetings, something has gone terrible wrong with my Enfold themed WP site. The site is still there and completely functioning to the end-user, but I can’t edit things. I first noticed this when trying to add a new download through Simple Download Manager. When trying to add the new download, the page wouldn’t load everything needed to select a file, etc. I thought this was a problem with the plugin, but then I tried editing regular pages. The visual editor is gone! This is what a editing page looks like now.
If I switch to a different theme, the editor pages return to normal. I have disabled all plugin and reinstalled the theme a couple times. I have manually deleted the Enfold theme and the child theme I created. I downloaded a fresh version of Enfold from Themeforest and installed it manually via FTP. As soon as I activate it, I am taken to the theme options page which doesn’t load correctly as can be seen in the following image.
As can be seen, even though it’s a fresh installation of the theme, my old info is present in the customizer. This leads me to ask how I can do a completely clean installation of the theme and then restore my information. How would I go about doing this? Where is the information hiding that I thought would just disappear with the deletion of the theme folder?
Is there something else I should be be trying? Again, this seems to only be happening with Enfold. When I switch to other themes such as 2015, everything goes back to normal.
Thanks,
NickHey ndimmick!
Thank you for using our theme.
Sounds like a PHP memory problem.
Please try to increase the allocated memory to at least 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
Use WP_MAX_MEMORY_LIMIT and WP_MEMORY_LIMIT.
It might also be necessary to contact your service provider to increase it in php.ini also – if you cannot do it.
Regards,
GünterGunter, thanks for the reply. I added
define( ‘WP_MAX_MEMORY_LIMIT’, ‘128M’ );
define( ‘WP_MEMORY_LIMIT’, ‘128M’ );to my wp-config.php file, but this causes me to get an error of
Parse error: syntax error, unexpected ” );’ (T_CONSTANT_ENCAPSED_STRING) in /home/nickdimm/public_html/wp-config.php on line 83
If I include only define( ‘WP_MEMORY_LIMIT’, ‘128M’ ); in the wp-config.php file, I don’t get the parse error, but I still have the original problem.
I’m a newby at this. Am I doing this incorrectly?
I thought about putting these in the custom CSS box through the admin area, but I can’t get to that because of the original problem
Thanks,
NickHi!
I checked the site and it is already set to 192M. What happens when you deactivate the plugins? What is the theme that you use before Enfold? You should probably delete it to remove any remaining options from the old theme.
Regards,
IsmaelIsmael, thanks for the response. When I deactivate all plugins, I still have the same problems. I’ve deleted all themes except Enfold and the active Enfold child theme. The problems remain the same.
Thanks,
NickHi!
please provide us admin access so we can take a closer look into the issue. We might even need FTP login. Post login details here as private reply (only we moderators will be able to see it). Maybe your server is using some kind of caching? could you ask and tell us what they tell you about the problem please?
As it’s working fine for thousands of others, I suggest to completely delete all theme files via FTP and get a fresh copy from you themeforest account again.Best regards,
AndyProblem solved!
After contacting my hosting company (Hostek), and describing the problem, they disabled Mod-security for my domain. I can now edit pages, add downloads, etc. Thanks for the help, everyone.
For the benefit of others, this solved the following four problems.
Unable to view media in library
Unable to add new downloads via Simple Download Manger
Unable to edit pages or posts
Unable to perform backups or change settings in Backupbuddy
- The topic ‘Need to do a clean install of Enfold? Can't edit anything.’ is closed to new replies.