Viewing 12 posts - 1 through 12 (of 12 total)
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  • April 8, 2015 at 4:03 pm #425381
    kirstenly

    ul#avia-menu is missing class .av-main-nav on sub pages. I’m not sure why this is happening, or if this is the only discrepancy. I looked through the code and either page seems to be using the same menu. There must be some dynamic element I missed or maybe a setting in the admin. Not sure. Your help would be much appreciated.

    April 9, 2015 at 5:35 pm #426100
    Elliott

    Hey kirstenly!

    Let’s try the following.

    1. Deactivate all plugins.

    2. Completely delete Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.

    Let us know if that fixes the problem.

    Best regards,
    Elliott

    April 10, 2015 at 4:51 pm #426647
    kirstenly

    Hm. That didn’t fix it.

    April 11, 2015 at 6:41 am #426928
    Rikard

    Hey!

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details here as a private reply.

    Best regards,
    Rikard

    April 11, 2015 at 9:15 am #426959
    Ismael

    Hey!

    I’m sorry but you’re using a very old version of the theme, 2.4.2. Please download the latest version, 3.1.3, from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Note that the update might break some element on the theme because there’s a of changes as of version 3.1.3. You might need to configure the options again or recreate them from scratch. One thing that will definitely change is the header because of the new header configurator that was added on version 2.6. Please update the theme regularly.

    Best regards,
    Ismael

    April 13, 2015 at 4:08 pm #427549
    kirstenly
    This reply has been marked as private.
    April 14, 2015 at 12:23 pm #428159
    Ismael

    Hey!

    Home page theme version is correct, 3.1.3. The weird thing is, on subpages, the version of the theme is 2.4.2: http://mccartanandcompany.com/approach/

    Is there any server cache or something like that?

    Best regards,
    Ismael

    April 15, 2015 at 6:38 pm #429140
    kirstenly

    I checked w/ the hosting company. There’s nothing that would cause this.

    April 16, 2015 at 5:49 pm #429774
    kirstenly

    Any further thoughts on what’s going on w/ the theme, or is our only alternative to rebuild the site on another theme?

    April 17, 2015 at 8:06 am #430143
    Rikard

    Hey!

    I don’t think changing themes should be necessary, as far as I know you are the only one having this problem so it must be a local thing. Are you sure that you completed Elliotts suggestions here: https://kriesi.at/support/topic/main-menu-is-vertical-on-home-page-and-horizontal-on-sub-pages/#post-426100. I really feel that overwriting the theme should fix any problem. If not, do you mind if we try? If yes, then we would need a temporary FTP account so that we can upload files.

    Best regards,
    Rikard

    April 17, 2015 at 4:13 pm #430366
    kirstenly
    This reply has been marked as private.
    April 20, 2015 at 3:24 am #431030
    Ismael

    Hi!

    I’m sorry but I don’t think this is a theme related issue at all. Please contact your hosting provider and describe to them what’s happening. Tell them that the subpages are stuck to an old version or have been cached.

    Regards,
    Ismael

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