Button Manual Link is not working - Support | Kriesi.at

Viewing 12 posts - 1 through 12 (of 12 total)

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April 7, 2015 at 12:40 am #424364

jropchan
Participant

Hello,

I have a button “Set Manually” and entered a URL that I want opened in a new window. However, on the page the button hyperlink is not working. See the “Download PDF” button here:
http://www.optimusinfo.com/guide-strategic-technology-outsourcing-pdf/

The button hyperlink is set as:
http://www.optimusinfo.com/guide-strategic-technology-outsourcing-pdf/%3Ca%20href=%22http://www.optimusinfo.com/wp-content/assets/whitepapers/strategic-outsourcing.pdf%22%20rel=%22nofollow%22%3Ehttp://www.optimusinfo.com/wp-content/assets/whitepapers/strategic-outsourcing.pdf%3C/a%3E

You can see a screenshot of the button settings here:
http://www.optimusinfo.com/Screen.png

Thank you,
Jason

April 7, 2015 at 4:46 pm #424811
Elliott
Inactive Moderator
Hi jropchan!

The URL should look something like this.
```
http://www.yoursite.com/pdfs/sample.pdf
```
You need to remove the a tags in the URL. <a></a>

Cheers!
Elliott
- This reply was modified 9 years, 7 months ago by Elliott.
April 7, 2015 at 6:00 pm #424857

jropchan
Participant

Hi Elliot,

That is the format I am using. See the attached image:
http://www.optimusinfo.com/Screen.png

There is some problem with the theme or a plugin that is causing the button not to work. Any ideas?

Thanks,
Jason

April 8, 2015 at 6:23 am #425082

Rikard
Keymaster

Hi!

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details here as a private reply.

Best regards,
Rikard

April 8, 2015 at 7:06 am #425098

jropchan
Participant

This reply has been marked as private.

April 8, 2015 at 6:00 pm #425485

Elliott
Inactive Moderator

Hi!

It’s one of your plugins. Deactivate them all and reactivate them one by one to see which one is inserting the tags.

Cheers!
Elliott

April 8, 2015 at 7:10 pm #425523

jropchan
Participant

Hi Elliott,

I deactivated all plugins but still faced the same problem. We don’t use any caching on the website.

I am stuck. Not sure what is wrong.

Thanks,
Jason

April 9, 2015 at 9:15 am #425769

Rikard
Keymaster

Hi!

This very much feels like a plugin conflict, do we have your permission to deactivate plugins to check?

Best regards,
Rikard

April 9, 2015 at 7:19 pm #426152

jropchan
Participant

Yes, go ahead. Please try to limit the time with the plugins deactivated and make sure to re-activate them as soon as you are done.

Thanks,
Jason

April 10, 2015 at 7:45 am #426394

Rikard
Keymaster

Hey!

I tried creating a new page and deleting WP Engine cache unfortunately with the same results. After deactivating all plugins it worked as expected so it’s definitely one of them which is causing the problem. My advice would be deactivate them all and activate them one by one to which one is the culprit. See the correct address in this screenshot: http://imgur.com/b2sOF7d

Regards,
Rikard

April 10, 2015 at 8:20 pm #426751

jropchan
Participant

Thanks for all the help. I figured out that the WP Video Robot plugin was causing the problems.

April 11, 2015 at 9:00 am #426955

Rikard
Keymaster

Hey!

Ok great, glad we could help.

Regards,
Rikard
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