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  • April 2, 2015 at 5:12 pm #422615
    AB

    Hello, I have read many of the issues others have had with the Layerslider and tried the fixes suggested but with no luck so far.

    Our sliders are no longer able to be updated, saved or modified in any way. We can get into the slider but once in, none of the options, links to make updates or changes work. They click but nothing happens. The Save/Update buttons are also gone. We can only get to our main slide and can’t click to get to any of the other slides within.

    We are running Layerslider 5.3.2
    Wordpress 4.1.1
    Enfold 3.1.3 with Child Theme

    We increased our php memory
    Ensured we are running php 5.4
    We don’t have any special html or coding on the slides

    We are running the version that came pre-installed with Enfold.

    Any other suggestion on what the issue could be? It came out of the blue with no apparent reason. Can we remove Layerslider and reinstall or what would other suggestions be?

    Thanks very much

    April 2, 2015 at 9:35 pm #422789
    Elliott

    Hey ablando!

    Have you tried deactivating all plugins?

    Send us a WordPress login and we’ll take a look.

    Regards,
    Elliott

    April 2, 2015 at 10:08 pm #422799
    AB

    Wow, can’t believe it was that simple. The Layered Popup plugin was causing the Layered Slider to not work. I deactivated and will find another option for our need. Didn’t think of this option since we hadn’t done any plugin updates or changes.

    Thanks Elliott, that’s why I have bought several copies of this theme to work on; because the support is so great, responsive and genuinely helpful.

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