Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 31, 2015 at 8:09 am #420980
    Persepolis

    Hi guys,
    Love the Enfold theme and really appreciate the last major update. On the site I’m building, I’m using a number of the content sliders, and with desktops, laptops and tablets, they seem to work beautifully. However, I’ve found there to be intermittent glitches with the navigation on smart phones in that it can work for a dozen slides then maybe freeze up, or only work using the previous button, or at times, not work at all until the page is refreshed. It appears to hang up more frequently in landscape viewing as opposed to portrait. I’m using a Samsung phone but have also tried it out on a friend’s iPhone6 with the exact same results. Perhaps there is a setting I’ve overlooked, or if not, perhaps you could provide me with some Quick CSS that might fix this problem.

    Thanks,
    Jon

    March 31, 2015 at 4:14 pm #421276
    Yigit

    Hey Jon

    Can you please post the link to your website?

    Cheers!
    Yigit

    March 31, 2015 at 7:12 pm #421474
    Persepolis
    This reply has been marked as private.
    April 1, 2015 at 6:19 pm #422077
    Yigit

    Hey!

    I checked your website on my iphone 5s and tried switching each content slider elements many times back and forth but i cannot reproduce the issue. Have you figured it out already?
    In the meantime, i will ask my teammates to check your website. Please kindly wait to hear from them :)

    Best regards,
    Yigit

    April 1, 2015 at 8:31 pm #422145
    Andy

    Hi!

    I tried with my htc device and everything looks good and your content sliders are working fine for me.

    Regards,
    Andy

    April 3, 2015 at 3:20 am #422861
    Persepolis

    Hey guys,

    Thanks for checking on your phones, but the problem still persists on my end, and like I stated originally, that includes my Samsung phone and a friends iPhone6. On the one hand it’s good to know that two other people checked it out independently and it worked for them, but on the other hand, I know the problem exists to some degree, albeit intermittently. I understand that it’s difficult for you to offer solutions when you can’t personally replicate the problem, but do you have any suggestions for tweaks that I could experiment with on my end?

    Thanks,
    Jon

    April 3, 2015 at 1:42 pm #423018
    Yigit

    Hey!

    Please try de-activating all active plugins and check if that helps.

    Cheers!
    Yigit

    April 4, 2015 at 1:14 am #423313
    Persepolis

    Hi there,

    The plugins were my first guess before contacting you, but just to be sure, I just deactivated all of them again, and it still made no difference with the navigation for the Content Sliders when used on my phone. Any other thoughts?

    Thanks,
    Jon

    April 6, 2015 at 3:03 pm #423954
    Yigit

    Hi!

    Which browser are you using? Does that happen on a specific browser? It is weird that you can reproduce the issue on two different mobile OS and we cannot

    Regards,
    Yigit

    April 6, 2015 at 6:42 pm #424117
    Andy

    Hey!

    can you send us a screenshot/screencast showing the issue, please?
    make sure to always use newest browser version.

    Regards,
    Andy

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