Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 24, 2015 at 11:28 am #416992
    tom

    Hi,

    i ran into an issue while using safari on Yosemite (v 8.0.4) and the fullwidth slider. The slider runs fine while staying on the page, but when i switch to another browser tab and the website is in the background, the slideshow either just stops or it moves to the next image and stops there without showing the captions/buttons.

    It does not happen on firefox or chrome, so it’s only a safari issue.
    i’ve tried disabling all plugins, messing around with the slider-configurations, but no luck.

    Unfortunately i cannot provide a link to my website as it is currently running on a local dev-environment, but i was able to reproduce the issue on the demo page:
    http://kriesi.at/themes/enfold/homepage/home-v7-one-page-portfolio/

    steps to reproduce the error:
    1) open the website
    2) while the first slide is still active, quickly switch to another browser tab
    3) wait for the next slide (+-5s) an move back to the demo page browser tab

    The slider should now have stopped on the second slide and the caption did not show up.

    I hope this helps to fix this bug…

    Thanks in advance,

    Tom

    • This topic was modified 9 years, 7 months ago by Kriesi.
    March 25, 2015 at 4:26 pm #417868
    Andy

    Hi tom!

    Kriesi knows about this issue. Did you get the newest Enfold version? please make sure to use Enfold v3.1.2. and let us know if this helps.

    Can you please post a link to your website? so we can inspect and reproduce the issue.

    Cheers!
    Andy

    • This reply was modified 9 years, 8 months ago by Andy.
    March 25, 2015 at 5:29 pm #417952
    tom

    Hey,

    Thanks for your reply!
    Yes, updated the parent-theme to 3.1.2 yesterday, but that did not help. I also tested on a second machine, running same OS/browsers and the issue persists there as well…

    Just tested on your demo server ( http://kriesi.at/themes/enfold/homepage/home-v3-3-column-with-blog/ ) and the error is still there too.

    again:
    Chrome- ok
    FF – ok
    Safari – not ok

    Additionally, it also happens when i minimize Safari and restore the window again…

    were you able to reproduce the error?

    March 28, 2015 at 5:08 am #419715
    Andy

    Hey!

    I reported this issue to Kriesi. Thanks for being patient.
    Can you please tell us which OS and Safari version you are using?

    Regards,
    Andy

    March 28, 2015 at 10:30 am #419818
    tom

    Hi Andy,

    Thanks for your reply.
    Well i tested on 3 machines with these OS and Safari versions and all had the same issue:

    Machine1 (dev seed):
    Safari: Version 8.0.5 (10600.5.9)
    OSX: 10.10.3 (14D105g)

    Machine2 (dev seed):
    Safari: Version 8.0.5 (10600.5.15)
    OSX: 10.10.3 (14D113c)

    Machine3:
    Safari: Version 8.0.3 (10600.3.18)
    OSX: 10.10.2 (14C109)

    Thanks in advance,

    Tom

    April 1, 2015 at 5:03 am #421732
    Andy

    Hi!

    just to let you know: Kriesi is aware about this issue and he is working on it. Did you try it on your website with the new upgrade Enfold v3.1.3.?
    I hope it’s working for you now.

    Regards,
    Andy

    April 1, 2015 at 8:13 am #421781
    tom

    Hi Andy,

    thanks for your quick update.
    Yes, i did try the latest upgrade yesterday, but that made no difference unfortunately.

    Regards,

    Tom

    April 1, 2015 at 7:53 pm #422128
    Andy

    Hi!

    Kriesi told me it’s quite difficult to handle because it’s only happening on Safari and not even every time. He is still investigating. So thanks for being patient.

    Best regards,
    Andy

    April 3, 2015 at 8:05 am #422912
    tom

    Hey,

    ok. good to know that the issue is being fixed ;) still have some time until the website is launched…

    regards,

    Tom

    April 3, 2015 at 8:52 am #422926
    Rikard

    Hey!

    Let’s hope this issue gets solved asap…

    Cheers!
    Rikard

    April 28, 2015 at 6:13 pm #436260
    Kriesi

    Hi!

    Just wanted to let you know that I have not forgotten the issue but need more data and users with the problem to get to a solution :)
    Stil investigating…
    Best regards,
    Kriesi

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  • The topic ‘Fullwidth Easy Slider background issue on Safari’ is closed to new replies.