Viewing 5 posts - 1 through 5 (of 5 total)
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  • March 18, 2015 at 12:17 pm #413546
    BenBlair

    Hi,

    I have been a customer since 22/06/13 and during this time I have always been able to download updated profiles for Enfold. Lately I cannot.

    I bought the template from themeforest.

    Please assist in fixing this issue quickly.

    Here is my paypal transaction
    Transaction ID: 3H601543A6096873V

    Many thanks,

    Ben Blair

    March 18, 2015 at 12:53 pm #413562
    Yigit

    Hey BenBlair!

    Can you please elaborate? What exactly is the issue? If you are not able to download the file from ThemeForest, you may have reached file download limit – https://help.market.envato.com/hc/en-us/articles/202821300-How-many-times-can-I-download-a-purchased-item-
    If that is the case, please contact Envato support.

    Regards,
    Yigit

    March 18, 2015 at 1:46 pm #413605
    BenBlair
    This reply has been marked as private.
    March 18, 2015 at 1:59 pm #413612
    BenBlair

    Hi Yigit,

    I would like to download the update 3.1 but I am not able to.

    I have maybe re-downloaded the file 3-4 times due to lack of know on websites… but apart from that I haven’t downloaded anywhere near 50.
    I can no longer even see enfold in the themeforest downloads folder.

    Could it be the case that the original Enfold profile was deleted on themeforest and a newer version uploaded? Could that cause this issue?

    Regards,
    Ben

    March 18, 2015 at 2:00 pm #413613
    Yigit

    Hey!

    No, when there is an update, existing file changes so it should not be removed from your account. Please contact Envato support here – https://help.market.envato.com/hc/en-us
    Envato takes care of whole purchase and download process.

    Cheers!
    Yigit

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