Viewing 13 posts - 1 through 13 (of 13 total)
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  • March 6, 2015 at 1:40 am #406772
    jscarlett

    Hi

    There are 40 pages on my site and about 6 of them do not open properly in the Dashboard and I get a spinner where the layout editor should be. The front end appears fine.

    These pages on the Dashboard worked fine on the original website a few months ago but a lot has changed since then and this is a migration of the site using BackupBuddy.

    Please can you go to the site using the login supplied and go to the page called Facilities to see what I mean.

    I have just upgraded to Enfold 3.0.8 and have disabled all the plugins to see if those things made a difference but they did not.

    Thanks for any help or advice.

    March 6, 2015 at 5:09 pm #407099
    Yigit

    Hi jscarlett!

    Can you please try re-updating the theme to the latest version 3.0.8 via FTP and make sure to overwrite all files – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    March 6, 2015 at 11:11 pm #407329
    jscarlett

    Hi Yigit yes I have done that now but it hasn’t made any difference.

    March 9, 2015 at 5:16 am #407861
    Ismael

    Hi!

    There’s an error in the console when we edited the page:

    http://scarlettdesign.co.uk/dev/360play/wp-admin/admin-ajax.php Failed to load resource: the server responded with a status of 403 (Forbidden)

    Please re-install the WordPress files.

    Regards,
    Ismael

    March 11, 2015 at 9:36 am #409721
    jscarlett

    I have reinstalled the WordPress files but it didn’t make any difference.

    March 12, 2015 at 10:40 am #410378
    jscarlett

    Do you have any other ideas please?

    March 12, 2015 at 10:58 am #410383
    Josue

    Hi,

    Can you please create us a temporary FTP account? post it here as a private reply.

    Regards,
    Josue

    March 13, 2015 at 12:56 am #410794
    jscarlett
    This reply has been marked as private.
    March 13, 2015 at 4:14 am #410824
    Josue

    Hey!

    Can you please indicate which Pages are not working? i’m trying to find the affected ones but they all seem to be working fine.

    Best regards,
    Josue

    March 13, 2015 at 10:59 am #410900
    jscarlett

    There are 40 pages and six are not working:

    Faciliities, About 360, Activity Classes, FAQs, Opening Times and Play Pass

    Thanks

    March 16, 2015 at 5:41 am #411874
    Ismael

    Hey!

    Try to copy the shortcode below the ALB then create a new page. Paste it on the debug editor then publish. Let us know if the newly created page is working. I tried to create a new page but it leads me to a 403 error.

    Best regards,
    Ismael

    March 16, 2015 at 4:23 pm #412262
    jscarlett

    Hi Ismael

    Thanks for your post and I have found out what is wrong!

    Because I could see the code for the page in the Debug Editor (thanks), I could see that these six pages have links in them that start with ‘../../’ to go up two levels. The host UK2.net said this can cause a security problem.

    So I changed the links to the full link and everything works fine now.

    This site is a clone of the actual live site which has the same problem where ALB is not working on the six pages.

    Please can you tell me how to get the Debug Editor to show so I can correct the live site?

    Thanks for your help.

    March 16, 2015 at 7:42 pm #412479
    Josue

    Hey!

    Refer to:
    http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Cheers!
    Josue

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