Viewing 23 posts - 1 through 23 (of 23 total)
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  • February 14, 2015 at 1:17 pm #396143
    crewneck

    http://borstch.eu/aptare7/

    The header background image doesn’t always load on mobile devices. It appears about 50% of the page loads. The header just looks white.

    Is there any way to fix this?

    • This topic was modified 9 years, 9 months ago by crewneck.
    February 16, 2015 at 3:37 am #396509
    Andy

    Hi crewneck!

    For me it seems to be fine. Can you please provide a screenshot of the header showing how it should be displayed?

    Best regards,
    Andy

    February 16, 2015 at 11:14 am #396596
    crewneck

    Sure! See below. It also happens when you change from portait to landscape mode.

    http://borstch.eu/stuff/3.pnghttp://borstch.eu/stuff/3.png

    February 16, 2015 at 7:52 pm #396994
    Ismael

    Hi!

    I’m sorry but I can’t reproduce the issue. The header background shows fine on mobile device. Try to add this to the Quick CSS field:

    .header_color .header_bg {
background: #fff url(https://64.19.142.12/borstch.eu/aptare6/wp-content/uploads/2015/02/aptare_bg_header1.png) top left repeat-x fixed !important;
}

    Regards,
    Ismael

    February 17, 2015 at 5:16 pm #397617
    crewneck

    I tried that CSS but I’m still experiencing problems with it. Any other ideas?

    February 18, 2015 at 4:41 am #397944
    Rikard

    Hi!

    Try this instead:

    .header_color .header_bg {
background-image: url(https://64.19.142.12/borstch.eu/aptare6/wp-content/uploads/2015/02/aptare_bg_header1.png);
}

    Cheers!
    Rikard

    February 18, 2015 at 9:33 pm #398465
    crewneck

    The page just get stuck in loading mode. It never finishes. And the header turns white on all devices.

    February 18, 2015 at 9:34 pm #398466
    crewneck

    I’ve moved the page to http://borstch.eu/aptare7/

    February 19, 2015 at 12:11 pm #398811
    Ismael

    Hi!

    I’m sorry but you have the old version of the theme, 3.0.5. Please download the latest version, 3.0.8, from your themeforest account then update the theme via FTP. Refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Ismael

    February 19, 2015 at 2:38 pm #398918
    crewneck

    http://borstch.eu/aptare8/

    I’ve updated to 3.0.8 but I’m still experiencing problems.

    Also the update appears to have changed my responsive menu icon back to the Enfold default.
    http://borstch.eu/stuff/update308.pnghttp://borstch.eu/stuff/update308.png

    February 19, 2015 at 2:43 pm #398925
    Rikard

    Hey!

    How did you customise the mobile menu before you updated?

    Best regards,
    Rikard

    February 19, 2015 at 2:49 pm #398932
    crewneck

    I changed this in functions.php

    ‘mobile_menu’ => array( ‘font’ =>’entypo-fontello’, ‘icon’ => ‘ue8a5’),

    to

    ‘mobile_menu’ => array( ‘font’ =>’entypo-fontello’, ‘icon’ => ‘ue811’),

    February 19, 2015 at 2:54 pm #398935
    Rikard

    Hi!

    Ok, in a child theme? If it was in a child theme it should not have been overwritten.

    Cheers!
    Rikard

    February 19, 2015 at 3:00 pm #398937
    crewneck
    This reply has been marked as private.
    February 19, 2015 at 3:39 pm #398956
    crewneck

    I solved the menu issue. But still problems with the header unfortunately.

    February 19, 2015 at 4:06 pm #398978
    crewneck

    This is how it looks at the moment on my iPhone

    http://borstch.eu/stuff/update_changes.pngftp: <a href=(Email address hidden if logged out) /public_html/stuff/update_changes.png” />

    http://borstch.eu/stuff/update_changes2.pnghttp://borstch.eu/stuff/update_changes2.png

    • This reply was modified 9 years, 9 months ago by crewneck.
    February 19, 2015 at 4:09 pm #398981
    Yigit

    Hi!

    Please add following code to Quick CSS in Enfold theme options under General Styling tab

    @media only screen and (max-width: 990px) {
#wrap_all {
position: relative !important;
}}

    Best regards,
    Yigit

    February 19, 2015 at 4:22 pm #398993
    crewneck

    Thanks! I get a grey area above the header and below the footer when I scroll up and down on mobile devices. It possible to prevent this somehow?

    http://borstch.eu/stuff/grey_areas.pnghttp://borstch.eu/stuff/grey_areas.png

    February 19, 2015 at 4:39 pm #399001
    Yigit

    Hi!

    I cannot see grey bars on my iphone – http://imgur.com/a/Mwfpm
    Can you please flush browser cache on your iphone and refresh your page a few times?

    Regards,
    Yigit

    February 19, 2015 at 4:51 pm #399016
    crewneck

    Flushed and reloaded but the grey area is still present. I’m using a pretty old iPhone 4S. Can that be it?

    I also see that a thin white line has appeared under the footer on mobile devices. Any idea why that is?

    February 19, 2015 at 4:55 pm #399022
    crewneck

    The white line is only present in portrait mode.

    February 19, 2015 at 7:19 pm #399180
    crewneck

    The grey area when scrolling up/down seems to be present on other pages I’ve accessed through my iPhone 4S, so that probably has to do with the browser.

    But would be nice to solve the problem with header background. Thanks for being patient.

    February 21, 2015 at 2:13 am #399980
    Andy

    Hi!

    I can’t see any grey or white background neither on my phone. Your website looks good to me on mobile. Please also try on other mobile devices. However site is loading a bit slowly for me. Try to switch off all plugins, to make sure none is causing any issues.
    Also we strongly recommend to use a child theme for any customization on functions.php, so your changes (e.g. your mobile menu) will be safe on every update.

    Best regards,
    Andy

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