Viewing 17 posts - 1 through 17 (of 17 total)
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  • February 3, 2015 at 5:53 pm #390256
    ahauber

    Dear Kriesi Team,
    I have an strange problem with your Animated Number Elements in my present development. The logos I utilized look like japanese ideograms.
    I have done some test from a laptop LENOVO Yoga PRO new and the Animated Number Elements looks bad, like as with japanese ideograms. But only as you navigate the website from Firefox and Google Chrome. It looks perfect from the same LENOVO laptop with Internet Explorer. In all cases I always have installed the latest versions of the browsers.
    However, I have tested it with Firefox, Google Chrome and Internet Explorer from a DELL desktop and you can see perfectly well the little logos.
    Plus, I can see everything well when I utilize an IPad Tablet with the two browsers, Safari and Google Chrome Apple iOS versions. Besides, and I can see everything well with the smartphones, Apple and Nokia, with Safari and Internet Explorer browsers.
    To summarize and make it clear the problem, it happens only when you access the website from a laptop and only with the browsers Google Chrome and Firefox, never with IE.
    My client is the one who has found the problem, and he uses always a laptop.
    Same problem with the logos in the small bar above Main Menu.
    How can I send you an snapshot image?
    Can you help me?. Many thanks and regards, Adolfo

    February 4, 2015 at 12:03 am #390454
    ahauber

    Just to tell you an idea I have had,…
    – My Dell with Windows Vista 7 and Firefox, Google Chrome and Internet Explorer = No problems, everything works well. No Japanese ideograms.
    – My Lenovo Laptop and the Client Laptop, both with Windows 8.1, Firefox and Google Chrome = Problems presented. The Animated Number Elements logos look like Japanese ideograms. But not if you access the website with a Laptop, Windows 8.1 and Internet Explorer.
    Do you think that Windows 8,1, Firefox and Google Chrome and the problem with the Japanese ideograms have something to do? Why everything works well if you access the WebSite with IE?. Might it have a possible relationship?
    Tonight we have a very cold night in Madrid. Regards, Adolfo

    February 4, 2015 at 10:23 pm #390962
    Elliott

    Hey!

    Can you have your client take a screenshot of what he is seeing? I tried viewing your site but the password is not working.

    Cheers!
    Elliott

    February 5, 2015 at 1:29 am #391032
    ahauber
    This reply has been marked as private.
    February 5, 2015 at 7:09 pm #391562
    Elliott

    Hi!

    Hmm, well it looks fine on my end. Is the problem only happening for your client and not yourself? Try having him reinstall his web browsers and/or view on a different computer.

    You can upload a screenshot with imgur.com and then click on the “img” button when writing a reply to display the screenshot.

    Best regards,
    Elliott

    February 5, 2015 at 7:55 pm #391603
    ahauber

    Hi,
    The problem appear to me all the times (in Madrid) and also to my client (in Granada). Only with Windows 8.1 and Google Chrome and Mozilla Firefox. Not with IE.
    The problem does not appear with Windows Vista 7 and Google Chrome and Mozilla Firefox and IE. As you can see we are using 3 different computers.
    The problem does not appear with my IPad tablet with 2 browsers, Safari and Google Chrome for iOS. Besides, the problem does not appear with 2 different smartphones, Apple and Nokia, with Safari and Internet Explorer browsers.
    To summarize and make it clear the problem, it happens only when you access the website from a laptop and only with Windows 8.1 and the browsers Google Chrome and Firefox, never with IE. And it happens not only with the Animated Number Elements but also with the logos in the small bar above Main Menu and with the logos in the socket. You can find an image in,…

    Many thanks and best regards, Adolfo

    February 6, 2015 at 6:46 pm #392193
    Elliott

    Hi!

    Hmm, that is pretty weird. I’m also on a laptop with Windows 8.1 with latest version of Google Chrome 40 and this is what I see.

    Do the icons display correctly on our demo site? http://kriesi.at/themes/enfold/

    What about here? http://fontello.com/

    Regards,
    Elliott

    • This reply was modified 9 years, 10 months ago by Elliott.
    February 6, 2015 at 7:43 pm #392232
    ahauber

    Yes Elliot. It’s very, very strange. The last two days I have changed some things in the Animated Number Elements section and now it looks well in Google Chrome but still looks bad in Mozilla Firefox. I have enclosed an image for you to see,…

    Is there a way to prepare a CSS code to force Google Chrome and Mozilla Firefox to recognize the Icons in Windows?.
    For your information we both (client and me) can see correctly the Icons in both demo sites. No problems,
    Many thanks, Adolfo

    February 6, 2015 at 8:03 pm #392241
    ahauber

    Notice also the lack of Icons in the Small bar above the Main Menu and with the Icons in the socket. Just a rectangle,..
    Best regards, Adolfo

    February 9, 2015 at 11:23 am #392941
    Ismael

    Hi!

    I checked the site, both on firefox and chrome and the icons are showing up fine. Please try to remove browser cache then test the page again.

    Best regards,
    Ismael

    February 9, 2015 at 12:59 pm #392994
    ahauber

    Really, I’m not quite sure that everything Works fine,…
    I get any more problems with Google Chrome, but With Mozilla Firefox it depends.
    Sometimes I see the icons working perfectly but sometimes if I open a new window in the some browser I see the problem again and again,…
    So I get the case that with the some browser XXXX a see that everything works perfect in an open window and in another open window I get the problem. I cannot understand what is happening,…
    What about if a erase the whole section and build it again from start,…?
    Bests regards and many thank for the help, Adolfo

    February 9, 2015 at 3:52 pm #393106
    ahauber

    I have erased the whole section and build it again from start.
    We will see what appens now.
    Bests regards and many thank for the help, Adolfo

    February 10, 2015 at 6:50 am #393502
    Rikard

    Hi Adolfo!

    Did you manage to get rid of your problems?

    Regards,
    Rikard

    February 12, 2015 at 8:31 pm #395304
    ahauber

    I asked my client but he didn’t answered.
    Many thanks for your interest. Regards, Adolfo

    February 13, 2015 at 7:44 am #395534
    Rikard

    Hey!

    No problem, hope you got it solved.

    Best regards,
    Rikard

    April 25, 2015 at 12:49 pm #434680
    ahauber

    Dear Elliot, Ismael, Josue and Rikard,
    Remember the problems I have found with the Animated Number Elements?
    To tell you that the problem have continued with Mozilla Firefox depending the different desktops we (my client and I) have used to access the WebSite,…
    http://www.lanjatrans.com
    ¡¡¡So, I finally have found the solution,…!!! And is a very easy one.
    You should enter the WP Dashboard, and in Settings/Writing you have to select in Formatting both tickets,
    1. Convert emoticons like :-) and :-P to graphics on display, and
    2. WordPress should correct invalidly nested XHTML automatically
    3. Click in Save Changes
    That’s all,… ¡¡¡So easy and simple solution!!!
    I tell you my experience in case other people present and ask you for the same problem.
    Best regards and many thanks for your attention, Adolfo

    April 27, 2015 at 6:21 am #435030
    Rikard

    Hi Adolfo!

    Thanks for sharing! And glad you got the problem fixed :)

    Cheers!
    Rikard

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