Drucken klappt nicht richtig - Support | Kriesi.at

Tagged: enfold, print

Viewing 23 posts - 1 through 23 (of 23 total)

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January 6, 2015 at 1:55 pm #375658

Bklaus_sk
Participant

Moin,
leider erhalte ich beim Ausdruck einer Seite lediglich die Kopf- und Fußzeilen des Firefox-Browsers sowie das Header-Logo, nicht aber den Inhalt der beiden Spalten (Einfacher Foto-Slider bzw. Text-Block).
Kann jemand helfen?
Danke
Klaus

January 6, 2015 at 5:34 pm #375743

Elliott
Inactive Moderator

Hey Bklaus_sk!

Make sure your using the latest version of Enfold, 3.0.4, and deactivate all plugins while testing.

If that does not help then send us a link to your page and we’ll take a look.

Best regards,
Elliott

January 6, 2015 at 7:58 pm #375815

Bklaus_sk
Participant

Hi Elliot,
yes, latest version and all plugin deacitivated: same problem
Using InternetExplorer: no problem
According to Firefox FAQ I reconfigured page options. Result: if I manually rescale the page size (from “automatical rescaling” or so) to fixed scale of “70 %” or the print preview shows the page. But one of the pages only shows up if I rescale to 60 %.
So it seems to be a Firefox problem?
Thanks
Klaus

January 7, 2015 at 12:01 am #375926

Bklaus_sk
Participant

This reply has been marked as private.

January 8, 2015 at 5:21 pm #376895

Elliott
Inactive Moderator

Hi!

Hmm, I’m also having some problems with the Firefox print preview for some reason. Perhaps it’s cause of a recent Firefox update? It never used to do this before but whenever I click on print preview it acts like it’s trying to load the print preview page but nothing displays. I don’t think it’s an Enfold issue because it happens on all sites.

I’ll try reinstalling to see what happens and I’ll go ahead and flag this for the rest of our team to take a look.

Cheers!
Elliott

January 8, 2015 at 5:32 pm #376914

Andy
Inactive Moderator

Hey!

please try with a default WordPress theme to make sure it’s a Firefox problem. Did you contact their support already?
Which Firefox version are you using? please download the newest update.

Regards,
Andy

January 8, 2015 at 9:49 pm #377100

Bklaus_sk
Participant

Hi Andy,
I cannot reproduce that problem with one of the default themes activated. But in that case there is only source code, no sliders and advanced elements to be seen.
FF tells me that it´s the latest version: 34.0.5
No, I did not contact their support, but I´ll try.
Regards
Klaus

January 8, 2015 at 10:27 pm #377113

Bklaus_sk
Participant

This reply has been marked as private.

January 9, 2015 at 6:03 pm #377492

Elliott
Inactive Moderator

Hey!

After reinstalling Firefox the print preview is working fine for me again. I don’t see any issues with your site. What happens when you reinstall Firefox?

Can you take a screenshot and highlight what your seeing so we can get a better idea?

Cheers!
Elliott

January 9, 2015 at 6:41 pm #377524

Bklaus_sk
Participant

Hi Elliott,
I de-installed and installed Firefox: no change.
How can I attach a Screenshot.
Meanwhile I got a response in the FF-forum:

=========================================
Re: Drucken aus WordPress

Beitrag Beitrag #6 von .Hermes » Fr, 09. Jan 2015 16:35

Bklaus hat geschrieben:Im Internet Explorer wird die Seite korrekt gedruckt

Der ist als fehlerhaft bekannt.

In diesem Code-Grab gibt es zumindest eine Anweisung “overflow: hidden”. Bei geringer Größe gibt es keinen “overflow”, der Text wird also dargestellt.

Die Entwickler dürfen nachbessern Teile es ihnen mit.

P.S.
die Geschichte mit dem vom IE ignorierten “overflow” zieht sich seit Jahren durch das Forum.
==================================================
What I understand is that there is a “overflow:hidden”, that prevents printing in some cases. And they say that the developers have to change the theme because Firefox is processing correctly.
Regards
Klaus

January 11, 2015 at 6:35 pm #378007

Elliott
Inactive Moderator

Hi!

When you write your post click on the “img” tag in the WYSIWYG editor and you can insert a URL to your screenshot. You can use imgur.com to host your screenshot.

Best regards,
Elliott

January 11, 2015 at 8:35 pm #378027
Bklaus_sk
Participant
Ok, these are the screenshots:
Webpage: <img src="https://www.dropbox.com/s/13vz7rvdsbc20if/Screenshot_1.PNG?dl=0http://" alt="Webpage" />
Print preview: <img src="https://www.dropbox.com/s/7p80op1g22rmwt1/Screenshot_2.PNG?dl=0http://" alt="Print Preview" />
Thank you

PS.: Sorry, links did not show up so I conversed them into code.
- This reply was modified 9 years, 10 months ago by Bklaus_sk.
January 12, 2015 at 8:53 pm #378517

Elliott
Inactive Moderator

Hi!

Ok I see it on your “Unterricht” page. Your homepage seems to be fine though for some reason. Can you change our login to admin so we can take a closer look?

Regards,
Elliott

January 13, 2015 at 12:36 am #378586

Bklaus_sk
Participant

This reply has been marked as private.

January 14, 2015 at 6:05 pm #379611

Elliott
Inactive Moderator

Hey!

Not sure what it could be. I tested it out in my XAMPP setup using the same elements your using but it’s working fine. I then created a test page on your site with the same elements and it’s displaying fine also.

Try deleting the unterricht page and recreate it to see what happens.

Best regards,
Elliott

January 14, 2015 at 8:17 pm #379716

Bklaus_sk
Participant

Hi Elliot,
thanks for your efforts.
I rebuilt a new page and I changed the “Unterricht”-page: the print preview is ok as long as there is no image or simple slider in the left 1/3 column.
As the images are not important for printing: is there a way to exlude the first column? Or to print only the second column (without header etc.)?
Or is there a proper way to offer a PDF-print button?
Thanks
Klaus

January 15, 2015 at 3:50 pm #380036

Bklaus_sk
Participant

Sorry to come back to this issue:
I just tested your “Test”-page: is working fine until there is too much text in the text element in the right column. I did not test the limit, but it must be beyond four lines.
Thank you

January 16, 2015 at 6:39 pm #380982
Elliott
Inactive Moderator
Hi!

I don’t know. It must be something with our print.css stylesheet but it’s weird I cannot reproduce it on my XAMPP setup. What happens when you actually print the page? It seems to look fine in Chrome’s print debug tools.

I’ll flag this for the rest of our team to see if they have any idea on what it could be.

Best regards,
Elliott
- This reply was modified 9 years, 9 months ago by Elliott.
January 19, 2015 at 6:40 pm #382001

Bklaus_sk
Participant

Hi Elliott,
when I print I get three blank pages with only the logo and a separator line.
Regards
Klaus

January 28, 2015 at 6:49 pm #387294
Kriesi
Keymaster
Hey!

Not sure what is causing this and I got troubles reproducing it. While I am investigating the issue you might want to try to open your functions.php file and remove the line
```
wp_enqueue_style( 'avia-print' ,  $template_url."/css/print.css", array(), '1', 'print' );
```
which includes the print.css file and is probably causing the issue in one way or another
January 29, 2015 at 4:43 pm #387769

Bklaus_sk
Participant

Yes, that did the job.
Although the akkordeon does not enfold while printing (didn´t it do before?)
Hope there are no other implications?

Thank you

January 30, 2015 at 10:29 pm #388561
Elliott
Inactive Moderator
Hey!

If you’d like then you can delete all of the contents of the /enfold/css/print.css file and then add this inside.
```
.toggle_wrap { display: block !important; position: relative !important; left: 0px !important; visibility: visible !important; }
```
That will make it so the accordions display when printing but all of the other print style CSS is removed. Or add this in Dashboard > Enfold > General Styling > Quick CSS if you want to keep the print.css file from loading.
```
@media print {
.toggle_wrap { display: block !important; position: relative !important; left: 0px !important; visibility: visible !important; }
}
```
Cheers!
Elliott
January 31, 2015 at 2:56 pm #388758

Bklaus_sk
Participant

Thank you, everything is perfect now!

Klaus
Author

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