Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • December 11, 2014 at 9:13 pm #366903
    Renvato2

    Hi,

    I have done several tests from the Contact page and I never receive the emails? I have tried a couple of my email addresses separated by commas and also just stand alone email address. I have triple checked to make sure the addresses are correct and I have check the Spam and trash folders but nothing ever shows up?

    I also deleted the Contact Element from the page and then re-installed it and it still does not work.

    December 11, 2014 at 10:49 pm #366997
    Elliott

    Hey Renvato2!

    Try installing this plugin, https://wordpress.org/plugins/wp-smtp/, and send a test email to see if it works. If PHP mail is not supported by your server then try contacting your hosting provider to see if you can use SMTP mail.

    Regards,
    Elliott

    December 15, 2014 at 6:28 pm #368428
    Renvato2
    This reply has been marked as private.
    December 15, 2014 at 10:36 pm #368626
    Elliott

    Hi!

    I’m not sure what “XInternal data” is. I couldn’t find any information on it with google either. Enfold is used on thousands of sites so I doubt the headers are wrong.

    Go ahead and send us a WordPress login so we can take a look around.

    Regards,
    Elliott

    December 16, 2014 at 2:23 am #368736
    Renvato2
    This reply has been marked as private.
    December 16, 2014 at 5:45 pm #369027
    Elliott

    Hi!

    I switched the plugin to use PHP and I sent a test email and I received it fine. When I tried viewing your contact page though your site started to give me 503 service temporary unavailable errors.

    Double check your email addresses for typos and be sure to check your spam folder.

    Best regards,
    Elliott

    December 16, 2014 at 8:13 pm #369117
    Renvato2
    This reply has been marked as private.
    December 16, 2014 at 11:18 pm #369224
    Renvato2

    Elliott,

    This is an update:

    I think I fixed the problem. I deactivated the plugin and then changed the backend email address to my server email address.

    As of now everything is working. I need to do several more tests but of the few tests I have done everything is working normally.

    Will let you know if I have any more issues with the contact page.

    Thanks,

    Russ

    December 17, 2014 at 5:11 pm #369560
    Elliott

    Hey!

    Thanks for posting your solution. Can you elaborate more on what the problem was? Your hosting provider requires you to use your server email address?

    Best regards,
    Elliott

    December 20, 2014 at 2:41 am #370867
    Renvato2

    I was originally with HostGator and could not get the Contact page to send to my email addresses using Safari, Chrome and Firefox. I also did not receive any reply emails that are sent to the email address that is entered when filling out the contact page form. HostGator tried to troubleshoot the problem but could not get it to work. They never mentioned anything about having to use the local server email. I ended up moving my account over to Siteground a few days later because of their reputation with WordPress. Once my website was up on their server it had the exact same issues of not sending out emails to either gmail, yahoo and aol. I tried 3 different contact page plugin’s but it did not help at all. I used the PHP and the SMTP from each plugin but still nothing. Tech support from Siteground tried solving the issue but could only confirm that it does not work. I finally just deleted all the contact page plugins and used the local server email address only and from that moment on everything worked normally including receiving the reply emails .

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Contact Page not sending message to email addresses’ is closed to new replies.