Viewing 9 posts - 1 through 9 (of 9 total)
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  • December 11, 2014 at 11:41 am #366583
    margarida_a

    Hello,

    I couldn’t install the theme via the dashboard, so I upload it via FTP.
    The theme appears on the themes list, but when I activate it the screen goes blank.
    then when I access wp-admin it’s just blank. So there’s nothing I can do.
    Only removing the theme (via FTP) enables me to access wp-admin again.

    Could you please help me with this?

    Many thanks
    Maria

    • This topic was modified 10 years, 10 months ago by margarida_a.
    December 11, 2014 at 3:44 pm #366701
    Yigit

    Hi Maria!

    Can you please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.
    Also please try de-activating all active plugins before activating the theme

    Best regards,
    Yigit

    December 16, 2014 at 12:45 am #368705
    margarida_a

    Hi Yigit,

    Thank you so much for replying!

    I’ve increased the memory to 128M and also deactivated all plugins.
    Then, I install the theme again, but still no luck.
    Even when I preview it (instead of activating it) it is just a blank page.

    Help? :(

    Thanks
    Maria

    December 16, 2014 at 12:48 am #368707
    Josue

    Hi,

    Can you please create us a temporary FTP account? post it here as a private reply.

    Regards,
    Josue

    December 16, 2014 at 1:12 am #368719
    margarida_a
    This reply has been marked as private.
    December 16, 2014 at 7:34 pm #369108
    margarida_a

    Hi Josue,

    Just wondering if you managed to help me on this?

    Thank you
    Maria

    December 18, 2014 at 9:42 pm #370229
    Josue

    Hey Maria!

    Yes, Enfold is working now, your server doesn’t allow to modify php.ini settings through wp-config.php, i ended up creating a php.ini file in the root of your install and it did the job, php.ini contents:

    memory_limit = 128M;
safe_mode = off;

    Regards,
    Josue

    December 20, 2014 at 1:39 pm #370963
    margarida_a

    thank you so much for your help!

    cheers
    Maria

    December 20, 2014 at 5:42 pm #370991
    Josue

    You are welcome Maria, glad to help :)

    Regards,
    Josue

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