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  • December 9, 2014 at 6:17 am #365181
    Mohan-Iyer

    Hi,
    I have over 80 purchases in Themeforest alone. I am not a novice and have been building wp websites since 2002.
    I am extremely disappointed with the support I have received with respect to the site Metspin – Fusion Biolder – Services page
    Three different people attended the ticket – each one giving vague, general comments and the result is, I am in the verge of writing off Enfold altogether.
    That would be a pity, because the theme is quite good and I am considering using it for a few eCommerce sites.
    Is there something I need to say or do get quality service?
    Cheers
    Mohan

    December 9, 2014 at 9:18 am #365231
    Josue

    Hi Mohan,

    The Enfold included layout builder is the Advanced/Avia Layout Builder, if you have any problems with that we are more than able to help you, but please understand that we can not give support for a third-party page builder.

    Regards,
    Josue

    December 9, 2014 at 2:08 pm #365323
    Flikk

    Hi Mohan,

    I am just a User like you, but i can understand that the Support can’t help you with 3rd party related things.
    It’s like asking WordPress questions in the Joomla forums.

    greetings
    Flikk

    December 9, 2014 at 3:35 pm #365381
    Kriesi

    Hi Mohan!

    As josue already said: the fusion builder is a plugin developed for Avada. We try to use wordpress best practices so enfold works with 3rd party plugins but especially when it comes to template builders there is usually no way that another one works beside the one we use in enfold already. Template builders are usually so complex that as soon as you use more than one they get into each others way.

    There are unfortunately limits to the support we can provide and this is one of them, making our themes compatible with other themes is neither our nor the other theme shops responsibility. Its a task so complex that its actually impossible to pull off. there are 100.000 of themes out there and especially those with a lot of functionality built in dont work very well together.

    Enfold has a great page builder, (one that Avada actually used as inspiration for theirs) but I am afraid if you want to use the fusion builder you will need to stick to Avada. Sorry for that.

    December 9, 2014 at 8:55 pm #365599
    Mohan-Iyer

    Hi Kreisi,
    Thanks for the email.
    It would have been brilliant if the support staff had mentioned it in the first place. The issue would have been sorted out a long while ago.
    It took me some time which one is supported and which is not. This was a waste of time.
    Cheers
    Mohan

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