Viewing 20 posts - 1 through 20 (of 20 total)
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  • #361674

    Hi there,

    The masonry images on this page are opening in a new page loading in the same tab.
    Even though in the settings I have selected the “open in lightbox” setting.

    Any suggestions?

    Thanx!

    • This topic was modified 9 years, 11 months ago by BenWorx.
    #361849

    Hey Ben!

    Try deactivating all of your plugins. If that does not help then send us a WordPress login and we’ll take a closer look.

    Regards,
    Elliott

    #362095

    Hi Elliott!

    Thanx for your reply.

    I have disabled all plugins and then I got the white screen of death.

    I have then changed the name of my enfold child theme via filezilla and regained access to
    my admin.

    I then activated another theme and that worked.

    Only when I try to activate the child theme I get the WSofD again.

    Realised I had added some code to the functions.php file.. Removed the code and not the WSoD issue is resolved.
    Will now activate all the plugins and see if the lightbox function is working.

    Thanx!

    • This reply was modified 9 years, 11 months ago by BenWorx.
    #362106

    So the images from the gallery still open on a new page loading in the same tab.

    I will add login details below.

    #362107
    This reply has been marked as private.
    #362116
    This reply has been marked as private.
    #362538

    Hey!

    I tried deactivating your plugins to test but now all I get is a white screen? Let’s try the following.

    1. Deactivate all plugins.

    2. Completely delete Enfold before downloading + uploading a fresh copy and then activate that copy of Enfold, not the child theme to see if it happens there as well.

    Regards,
    Elliott

    #362762

    Hi,

    I have recovered the white screen
    I have de-activated all the plugins –> Lightbox not working
    I have deleted the enfold main plugin
    I have installed a new version –> Lightbox not working

    What can we try next?

    Thanx!

    #363121

    Hi!

    I activated your parent theme and the magnific popups are working fine now so it sounds like a problem with your child theme.

    Try creating a new child theme and add your customizations in one by one to see which one is causing the problem.

    Best regards,
    Elliott

    #363219

    Ok will try to do so.. Will let you know..

    Thanx!

    #363414

    Hi Elliott,

    I have installed a completely fresh child theme. And also there
    I have no magnificent popups.

    What else can we try?

    Ben

    #363907

    Hi!

    It looks like your using the same child theme to me. I took a look inside your child theme and I couldn’t find anything that would be causing that though so not really sure why that is happening.

    Try download a fresh copy of our child theme and then activate it to see what happens. If the magnific popup works then add your customizations in piece by piece to see which part is causing the problem.

    Cheers!
    Elliott

    #364227

    Hi Elliot,

    I have downloaded a fresh child theme. Without adding any of the customisations
    the popup did not work. ..

    I have followed these steps before.

    Somehow though, it seems that my settings are kept when uploading the new child theme (logo etc not css and php changes)

    Any other suggestions?

    Thanx

    #364461

    Hey!

    I tried to deactivate all plugins and it kinda cause error on the page. Sorry about that. Please go to wp-content folder then rename the plugins folder.

    Please post the lg
    Cheers!
    Ismael

    #364497

    hi Ismael,

    We went through the white screen issue before.. The solution is not to re-name the plugin directory but to
    delete the added code in functions.php. I have recovered the site..

    Now the actual problem:

    1. The orginal Enfold theme has no problem with the gallery images and it loads the popups just fine
    2. The child theme does not load the popup images
    3. A new and fresh child theme does not load the popups
    4. When all plugins are de-activated and using a fresh child theme the popups are not loading

    So this is where we are..

    Any suggestions in how to proceed?

    Many thanx!

    Ben

    • This reply was modified 9 years, 11 months ago by BenWorx.
    #365118

    Hey!

    “1. The orginal Enfold theme has no problem with the gallery images and it loads the popups just fine” -> So there is no problem anymore?

    2. The pop up images are loading fine for me. Which browser are you using? please clear browser page and then refresh your page a few times.

    3.+4. = Same as 2.

    Cheers!
    Andy

    #365234

    Hi Andy,

    I am using Chrome on Yosemite. Also tried Safari just now.

    On both browsers the magnificent Popup is not working using the Child theme.

    The images are opened on a new page in the same tab and without any functionality.

    Am pretty stuck here as I have tried all the normal solutions. Any suggestions guys?

    Thanx!

    #365705

    Hey!

    Are you sure you are uploading a fresh copy of the child theme? Every time I check in Dashboard > Appearance > Editor I see the same code.

    Regards,
    Elliott

    #367213

    Yes I am positive..

    I download the child theme twice and uploaded it 2 times now.
    However, old settings are kept after i’ve uploaded.

    Do you know why that happens?

    Thanx!

    #367373

    It seems the issue is solved.. Needed to tick the following option: “Lightbox Modal Window”

    Thank you for your time and support and I am sorry I did not discover this earlier.

    Ben

Viewing 20 posts - 1 through 20 (of 20 total)
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