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Viewing 24 posts - 1 through 24 (of 24 total)
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  • November 29, 2014 at 11:40 am #360049
    pthk

    I switched on the automatic update and unfrotunately I still cannot use the button “add media” while editing posts…

    November 29, 2014 at 11:50 am #360052
    pthk
    This reply has been marked as private.
    November 29, 2014 at 8:14 pm #360130
    pthk

    Could someone help me out on this???

    November 29, 2014 at 10:28 pm #360143
    SMARTech-energy

    We have also encountered this problems as some updates this week.

    November 30, 2014 at 12:31 am #360166
    pthk

    the wordpress forum referred me to the developers of the theme I am using. and here we are!

    November 30, 2014 at 11:28 pm #360456
    Josue

    Hey!

    Make sure you are using the latest version of Enfold (3.0.4).
    http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Josue

    November 30, 2014 at 11:49 pm #360469
    pthk
    This reply has been marked as private.
    December 1, 2014 at 12:08 am #360484
    pthk

    I am using the latest version. Does not help a lot.

    December 1, 2014 at 1:42 am #360505
    Josue

    Hello,

    Have you tried disabling all third-party plugins to see if it gets fixed?

    Regards,
    Josue

    December 1, 2014 at 10:13 pm #361093
    pthk

    I turned all the plug-ins. does not help. Could you actually use the login details I provided you with and kindly look into it? Would be highly appreciated.

    December 1, 2014 at 11:41 pm #361162
    Josue

    Hey!

    You are not using the latest version of Enfold, i logged to your site and uploaded a duplicate of Enfold (3.0.4, named Enfold Test), i’d ask you to activate it for a moment and ascertain that the media button works.

    Best regards,
    Josue

    December 1, 2014 at 11:45 pm #361167
    pthk
    This reply has been marked as private.
    December 2, 2014 at 12:11 am #361184
    pthk

    ok, I got it. it f..ed up my stuff. although the add media button does work. can we somehow update the theme version I am using without blowing my personalisation?

    December 2, 2014 at 12:42 am #361204
    Josue

    If you haven’t touched the theme files there is nothing to worry about. Follow this guide on how to do that via FTP – https://vimeo.com/67209750

    January 19, 2015 at 9:48 pm #382106
    pthk
    This reply has been marked as private.
    January 19, 2015 at 10:07 pm #382121
    pthk
    This reply has been marked as private.
    January 19, 2015 at 10:22 pm #382133
    Josue

    Hi @pthk!

    You are using a very old version of Enfold, please update to the latest one (3.0.5):

    Regards,
    Josue

    January 20, 2015 at 12:33 am #382203
    pthk
    This reply has been marked as private.
    January 20, 2015 at 12:33 am #382204
    pthk
    This reply has been marked as private.
    January 20, 2015 at 12:41 am #382208
    Josue

    Hi!

    You are still using 2.4.4 and yes that should not happen if you use a WordPress version compatible with your theme version but your install is currently running the latest release of WordPress (4.1) so you need the latest release of the theme too :)

    To send screenshots please upload them to dropbox or imgur and then post the link here.

    Regards,
    Josue

    January 20, 2015 at 1:23 am #382215
    pthk
    This reply has been marked as private.
    January 20, 2015 at 1:27 am #382216
    pthk
    This reply has been marked as private.
    January 20, 2015 at 4:00 am #382242
    Josue

    Hey!

    I logged to your site and updated your theme, check it now.

    Best regards,
    Josue

    January 20, 2015 at 7:50 pm #382611
    pthk
    This reply has been marked as private.
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Viewing 24 posts - 1 through 24 (of 24 total)
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