Contact form - Support | Kriesi.at - Premium WordPress Themes

Viewing 12 posts - 1 through 12 (of 12 total)

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Posts
November 21, 2014 at 9:09 pm #355559
dtorrents
Participant
Hello Kriesi!
Today after updating my site, the contact page doesn’t work any more. My site is quite simple.

Check it at:
http://www.souvenirsingular.com

Could you help me?
Thanks a lot!
David!!
- This topic was modified 10 years ago by dtorrents.
November 21, 2014 at 9:13 pm #355563

cryscryb
Participant

Hey!

You might try updating Enfold to the latest version 3.0.4 to solve this issue caused by a small bug between enfold and wordpress 4.0.1 automatic update – http://kriesi.at/documentation/enfold/updating-your-theme-files/

November 21, 2014 at 10:02 pm #355609

Josue
Inactive Moderator

Hey!

Please update the theme to the latest version (3.0.4).

Best regards,
Josue

November 25, 2014 at 1:01 pm #357488

dtorrents
Participant

Hello,

Thank you for your fast response!
I am using the latest version of the theme.

Actually today I tried to find a solution, but I couldn’t introduce any modification because the Layout builder didn’t work at all as you can see in this screenshot: http://www.torrents.info/documents/screenshot.png

What should I do?
David!!

November 25, 2014 at 3:17 pm #357548

Yigit
Keymaster

Hey!

Can you please try de-activating all active plugins and check if that helps?

Cheers!
Yigit

November 25, 2014 at 4:09 pm #357599

dtorrents
Participant

I de-acitvated all of them, and still doesn’t work. What do you think?

David!!

November 25, 2014 at 7:39 pm #357834

Josue
Inactive Moderator

Hi David,

Can you please create us a WordPress administrator account? post it here as a private reply.

Regards,
Josue

November 26, 2014 at 12:15 am #358047

dtorrents
Participant

This reply has been marked as private.

November 26, 2014 at 1:03 am #358073

Josue
Inactive Moderator

Hey!

You are using Enfold 2.4.2, latest version is 3.0.4, please update the theme via FTP:

Best regards,
Josue

November 26, 2014 at 2:11 am #358101

dtorrents
Participant

This reply has been marked as private.

November 26, 2014 at 3:06 am #358108

Josue
Inactive Moderator

Sometimes the auto updater may fail because it depends on an external API, updating via FTP is more reliable.

Regards,
Josue

November 27, 2014 at 11:47 am #358954

dtorrents
Participant

The problem was the auto updater, I thought that everything was up to date. I updated the site via FTP and everything works again.
Thank you Josue!
David!!
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