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  • November 19, 2014 at 2:46 pm #353677
    ninaS

    Hi,
    I tried to edit some pages on my website http://www.dma-dancecenter.de and change the logo but nothing happens. I can’t edit any page or even get to the builder, it loads until infinity or an fatal error appears. The frontend looks clean and good.

    Fatal error: Out of memory (allocated 32768000) (tried to allocate 5815 bytes) in /homepages/10/d377341531/htdocs/wp-includes/wp-db.php on line 1653…

    Any suggestions? Would be very glad for some help

    Regards Damian

    November 19, 2014 at 3:26 pm #353720
    Günter

    Hi Damian!

    Thank you for using our theme.

    Seems to be a php memory problem.

    Try to increase memory. Open wp-config.php and at the end before the line

    
if ( !defined('ABSPATH') )
	define('ABSPATH', dirname(__FILE__) . '/');

    add the following:

    
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

    It might be necessary to check with your hoster to increase memory.

    Also try also do deactivate all plugins and reactivate the plugins step by step and check the function of the theme. It might also be a plugin prioblem.

    Best regards,
    Günter

    November 20, 2014 at 12:51 pm #354247
    ninaS

    Thank you for your response Günter,
    all plugins deactivated and code added into the config.php file but nothing helped. Other solutions? I’m pretty frustrated….

    Thanks for your support

    Regards Damian

    November 20, 2014 at 1:15 pm #354257
    Günter

    Hi!

    Thank’s for coming back.

    Did you check with your hoster, what is the maximum php memory limit? This should be at least 128MB.
    Probably you (or your hoster) have to increase this in the php.ini also.

    Enfold does not load complete – even not the settings page.

    You can also try to reinstall Enfold – maybe something went wrong when uploading. Try to use FTP.

    Best regards,
    Günter

    November 21, 2014 at 2:19 pm #355145
    ninaS

    I tried to change the php.ini but couldn’t find the file so i put it in the wp-admin and now my website is broken. Neither the slider is working nor the contact formular…. Now I’m trying to upload the backup of my site. The php.ini should be in /usr/lib/php5.5 but i can’t find the /usr/ directory in FileZilla.

    Please help me

    EDIT: The backup worked and the php.ini is back again.

    • This reply was modified 10 years, 1 month ago by ninaS.
    November 21, 2014 at 2:35 pm #355164
    ninaS

    I also have another question. How can i reinstall the enfold theme without losing any data and settings? I did migrate the whole site once and nearly all of the settings were gone. I’m not keen on doing it again.

    Thanks for the great support by now

    November 21, 2014 at 10:15 pm #355620
    Elliott

    Hey!

    As long as you haven’t renamed the theme folder and moved the database correctly then the settings should be preserved. Besides that you can export the settings in Dashboard > Enfold > Import / Export.

    Regards,
    Elliott

    November 23, 2014 at 12:50 pm #356188
    ninaS

    Thanks Elliott,
    going to Enfold > Import/Export doesn’t work because the enfold theme isn’t fully loading. How can i reinstall the enfold theme manually without losing my data? Can i just download the enfold theme from themeforest again and upload it? How can i save my settings by hand?

    Regards Damian

    PS: I changed the theme to twenty fourteen and everythings worked fine (uploading pictures, editing pages etc), so the problem must be the enfold theme…

    • This reply was modified 10 years ago by ninaS.
    November 24, 2014 at 6:50 am #356535
    Ismael

    Hi!

    Yes, you can download the latest version from themeforest account then update the theme via FTP. Please refer to this link: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Ismael

    November 24, 2014 at 8:44 pm #357092
    ninaS

    Thank you guys! I updated the theme and it works fine!
    Buut a new issue appeared… Between the fullscreen slider and the menu there is a big gap.
    How can i solve it?

    Thank u for ur great support!

    Regards Damian

    November 26, 2014 at 4:20 pm #358325
    Elliott

    Hey!

    They are displaying right next to each other on my end. Try clearing your browser cache. If your still having problems then take a screenshot and highlight what your seeing.

    Regards,
    Elliott

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