Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #342700

    The color highlight for main menu items sticks on some menus so that if a user visit my “About Us” menu and then clicks on “Home” the “About Us” highlight remains “on”. If a user then goes to a third part of the site “About Us” continues to remain with its highlighted color in “on” state.

    This issue occurs with all Chrome, IE, Firefox (PC) and on an Android 4.4.4 tablet with Chrome and Firefox.

    I have looked carefully at the menu configurations and there does not seem to be anything different about the “About Us” menu item that might account for this anomaly.

    Website address: http://www.therapyhelpcenter.com.

    #342713

    Hi davevi!

    On my system, I can only see the following anomaly.

    I tested the other menu items and everything seems to be working fine. Please note that if a page under About Us is visited, the about us menu is on active mode. This is a feature.

    To correct the above error, please try the following see if it helps.
    1. Disable all third-party plugins to see if the issue gets fixed. 90% of the time, issues are caused by conflicting code from third party plugins. Disabling these plugins one by one and checking if this helps sort the issue helps pin-point the exact source of the issue.
    2. Has this started occurring after a theme, plugin or wordpress update? Restoring a backup version of your site might help in such a case.
    If disabling any third party plugins does not help, please forward us administrative credentials to your site for us to have a closer look.
    Please check the “Set as private reply (Only you and moderators will see the content of this post)” option before posting any sensitive information.

    Regards,
    Arvish

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.