Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 28, 2014 at 3:52 pm #342271
    t3lgroup

    Hi,

    I use e-mail forms om my website, but they are not delivered when using our company e-mail address.
    It works fine when using my own personal mail address. Then I receive the mails.

    I use diffenrent forms around the website with different recipients; all with our compnay address and they are not received.

    I have checked if our server address/mail server is blacklisted but it’s not. I have also check spam filter etc. etc.
    What can be the problem?

    October 30, 2014 at 11:00 am #343321
    Arvish

    Hey t3lgroup!

    Please try the following to see if it helps.
    1. Disable all third-party plugins to see if the issue gets fixed. 90% of the time, issues are caused by conflicting code from third party plugins. Disabling these plugins one by one and checking if this helps sort the issue helps pin-point the exact source of the issue.
    2. Has this started occurring after a theme, plugin or wordpress update? Restoring a backup version of your site might help in such a case.
    If disabling any third party plugins does not help, please forward us administrative credentials to your site for us to have a closer look.
    Please check the “Set as private reply (Only you and moderators will see the content of this post)” option before posting any sensitive information.

    Cheers!
    Arvish

    October 30, 2014 at 3:39 pm #343445
    t3lgroup
    This reply has been marked as private.
    October 30, 2014 at 8:27 pm #343647
    Yigit

    Hi!

    Please try using Contact Form 7 plugin – https://wordpress.org/plugins/contact-form-7/

    Best regards,
    Yigit

    October 31, 2014 at 8:47 am #343902
    t3lgroup

    Hi Yigit,

    If I do that, I assume that I will have to insert this contact form instead of using the build in with your theme? And another layout of the contact form?

    November 3, 2014 at 5:09 am #345060
    Ismael

    Hey!

    For testing purposes, create a test page with the contact form 7 plugin. See if emails are sent when using this plugin. If not, then the error has something to do with the email configuration on your server. Please contact your hosting provider if that is the case.

    Regards,
    Ismael

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