adnavce layout editor window not opening, and theme options not showing

I contacted the marketplace, and they weren’t able to help me.

I downloaded the template ‘enfold’. I am worried that the folder I have is broken. When I click ‘advanced layout editor’ nothing appears. When I press the wand instead to add the short code, it opens the modal window forthe element but it doesnt save. nothing happens when I press save. I am wondering maybe if I can have another theme folder? Perhaps the one I downloaded was broken or truncated. This isn’t the only functionality that isn’t working. In the ‘enfold’ tab on the left, I am supposed to customise the template- headers etc. This menu only appears some of the time. Other time’s it doesn’t. So it is mostly impossible for me to edit this.

It is the same on all browsers and all computers. To try to resolve the problem I uninstalled wordpress from the server, and installed it again, then uploaded the theme for a second time. I am having the exact same problems. I really need the theme to work. Can I please just have another theme folder to download?

Please contact me back.

Niamh